Jesse Appiah-Twum
Effiduase-Koforidua
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively with little or no supervision and quickly mastering new skills.looking to leverage my skills and knowledge when given the opportunity .
Overview
8
8
years of professional experience
Work History
Assistant Registration Officer
National Identification Authority
Osino
11.2021 - Current
- Managed daily operations of the registration office including scheduling appointments dates, maintaining up-to-date knowledge of relevant laws, regulations, policies, and procedures related to applicants registrations.
- Compiled, sorted, verified, and processed applicants registration information into database for records while maintaining confidentiality of all personal information collected from applicants during the registration process.
- Prepared daily, weekly , monthly, quarterly and annual reports on applicants registrations as requested by management staff.
- Resolved customer related issues (complaints,inquiries), via email or on phone in an efficient manner while maintaining excellent customer service standards.
- Processed payments from applicants for registration fees for updates and replacements services according to established guidelines.
Census Field Supervisor
Ghana Statistical Service
Koforidua
06.2021 - 08.2021
- Collaborated with key stakeholders within my supervisory area to educate the general public about the census exercise.
- Provided guidelines and allocated task to enumerators.
- Provided technical assistance to enumerators regarding complex cases or difficult households.
- Ensured quality assurance standards were met by monitoring the accuracy of data collected in the field to ensure completion of census operations.
- Resolved problems related to survey administration and addressed public inquiries about census operations.
- Conducted weekly site visits to check progress of census operations in assigned areas.
- Prepared daily reports summarizing results of surveys conducted by field staff.
National Service Person(Teacher)
Pope John Senior High School
Koforidua
09.2018 - 08.2019
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Encouraged critical thinking skills and problem solving strategies among students
- Assessed student performance through tests, quizzes and other assessments.
- Established positive relationships with students to ensure effective communication regarding student progress and well-being.
- Took feedback from students to assist in teaching methodology and materials.
- Implemented behavior management strategies to maintain classroom discipline.
Bank Intern
South Akim Rural Bank
Koforidua
06.2017 - 07.2017
- Organized files containing confidential information related to clients' accounts.
- Provided support to customers on various banking services such as loans, deposits and other transactions.
- Answered customer inquiries through phone calls, emails or face-to-face interactions.
- Performed data entry tasks for maintaining accurate records of customer accounts.
Education
Professional Certification - Cyber Security
Google
Virtual02-2025
Bachelor of Arts - Economics
Kwame Nkrumah University of Science And Technology
Kumasi 07-2018
High School Diploma -
Oti Boateng Senior High School
Koforidua 06-2013
Skills
- Microsoft office and Google suite
- Research , communication and presentation skills
- Customer service and public speaking
- Data entry proficiency
- Statistical techniques, sql & python
- Teamwork and cooperation
- Time management
- Analytical and problem solving skills
Languages
English
First Language
English
Proficient (C2)
C2
French
Beginner (A1)
A1
Accomplishments
- As an Assistant Registration Officer , I have registered over 2000 Ghanaians unto the national Identity register
- In my line of work and a census field supervisor. I ensured that 830 structures were listed and given unique structural numbers, 1148 households were also enumerated and all errors corrected to ensure data efficiency and accuracy.
- As a teacher during my national service , I helped students overcome challenges relating to confidence and social skills.
- As an intern at the bank I related well with customers which resulted in 85% customers service rating
References
References available upon request.
Timeline
Assistant Registration Officer
National Identification Authority
11.2021 - Current
Census Field Supervisor
Ghana Statistical Service
06.2021 - 08.2021
National Service Person(Teacher)
Pope John Senior High School
09.2018 - 08.2019
Bank Intern
South Akim Rural Bank
06.2017 - 07.2017
Professional Certification - Cyber Security
Google
Bachelor of Arts - Economics
Kwame Nkrumah University of Science And Technology
High School Diploma -
Oti Boateng Senior High School
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