Michael James Sibiri

• Provided exceptional customer service, resolving issues promptly and professionally for all registrants.
• Assisted in the planning and execution of registration events, ensuring smooth operations throughout each phase of the process.
• Provided an excellent user experience for applicants by empathetically addressing their concerns and providing tailored guidance throughout the registration process.
• Reduced wait times for applicants with effective queue management strategies and clear communication of requirements.
• Enhanced data accuracy by diligently reviewing and verifying submitted documents for completeness and correctness.
• Balanced competing priorities effectively, managing multiple tasks simultaneously while maintaining attention to detail.
• Maintained secure records management systems, safeguarding sensitive personal information in accordance with privacy regulations.
• Supported senior Registration Officers in meeting overall department goals and objectives by consistently delivering high-quality work results.
• Verified paperwork accuracy and checked for completion prior to processing.
• Complied with all regulatory procedures and legal requirements.

• Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
• Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
• Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
• Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
• Conducted small group interventions for struggling learners, providing targeted support that led to increased academic achievement.
• Assessed student progress using various assessment tools, adjusting instruction as needed to address identified areas of need.
• Planned lessons, activities and trips to cover all required course material.
• Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
• Provided timely feedback on assignments, allowing students to learn from mistakes and improve their performance.
• Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.

Collaborated with a team to write monthly, quarterly and annual reports