JANET AFI ESINAM ADZIE
OSU-ACCRA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ACCOMMODATION COORDINATOR
ALL AFRICAN GAMES 2023
02.2024 - 03.2024
- Ensured all delegates and officials checked into their hotels smoothly
- Ensured all delegates and officials were assigned cars to various game venues.
CUSTOMER SERVICE ADVISOR
WEBHELP
06.2023 - 12.2023
- Resolving queries from the European market in an efficient and timely matter
- Resolve any emerging problems that our customer accounts might face with accuracy and efficiency
- Spot sales opportunities and help customer in placing orders via our various channels
- Helps with purchases, returns, or exchanges.
SALES EXECUTIVE
NUTMEG (ADIDAS GHANA)
06.2020 - 08.2021
- Demonstrating and presenting of products
- Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed.
BRANCH MANAGER
DAVIES PALACE
01.2020 - 03.2020
- Analyze brand positioning and consumer insights
- Shape and communicate our vision and mission
- Translate brand elements into plans and go-to-market strategies.
ASSISTANT IMMIGRATION/COMPLIANCE CONSULTANT
GLOBETROTTERS LEGAL AFRICA
05.2018 - 12.2019
- Legalization of documents for use in various countries
- Procuring visas to various countries for clients
- Acquiring Work & Residence Permits, Visa on Arrivals, Extension of Visas for expatriates in Ghana
- Assisting expatriates in procuring Non-Citizenship Cards and conducting Medical Examinations as required by the Ghana Immigration Service
- Assisting in completing Departure Formalities for expatriates
- Monitoring emails and drafting responses when required
- General office duties (answering telephone calls, welcoming visitors, couriering scanning, printing, downloading and filing of documents).
PUBLIC RELATIONS OFFICER
RIOVIAN SALON AND SPA
01.2018 - 04.2018
- Responsible for identifying, persuading and building the customer base of the company
- Provided public relation services for the company
- Handled general customer relations of the company to ensure satisfaction for clients and prospective clients
- Ensured total customer experience to all clients.
DATA ENTRY OFFICER
GHANA HEALTH INSURANCE AUTHORITY (ADENTA) - NATIONAL SERVICE
09.2016 - 07.2017
- Responsible for performing data entry work using a personal computer and appropriate software
- Entered, updated, researched, verified and/or retrieved data into/from various systems
- Ensured the accuracy and confidentiality of information recorded.
MARKETING OFFICER (INTERNSHIP)
BERLIN INVESTMENT LTD, (BLACK SECRET, ACCRA)
01.2013 - 01.2014
- Conducted periodic reviews of plans & activities of the company such as work targets, goals, progress of work activities to ensure that, the mission and objectives are achieved
- Engaged in daily customer interactions on the products and services of the company
- Responded to customer queries
- Keyed activities with clients or prospects
- Promotion and Marketing of company's products
- Managed Social Media Accounts of the Company
- Received and sent all correspondences on behalf of the company
- Promoted the image of the company to the Electronic and Print Media Houses.
Education
EXECUTIVE CERTIFICATE IN PROJECT MANAGEMENT -
AFRICAN CENTER FOR CAPACITY BUILDING
04.2020
BACHELOR OF SCIENCE IN MARKETING -
UNIVERSITY OF PROFESSIONAL STUDIES(UPSA)
01.2016
WASSCE -
SWEDRU SENIOR HIGH SCHOOL
01.2012
Skills
- Computer Microsoft programs (word, excel and power point,sales force)
- Internet access and research
- High Analytical Skills
- Outstanding Interpersonal relationships
- Cutting Edge Customer experience skills
- Administrative Leadership
- Database Management
- Data Entry
Certification
- Digital Marketing for entrepreneurs, Yali Network -2023
- Effective Customer Service Skills, Alison -2024
Timeline
ACCOMMODATION COORDINATOR
ALL AFRICAN GAMES 2023
02.2024 - 03.2024
CUSTOMER SERVICE ADVISOR
WEBHELP
06.2023 - 12.2023
SALES EXECUTIVE
NUTMEG (ADIDAS GHANA)
06.2020 - 08.2021
BRANCH MANAGER
DAVIES PALACE
01.2020 - 03.2020
ASSISTANT IMMIGRATION/COMPLIANCE CONSULTANT
GLOBETROTTERS LEGAL AFRICA
05.2018 - 12.2019
PUBLIC RELATIONS OFFICER
RIOVIAN SALON AND SPA
01.2018 - 04.2018
DATA ENTRY OFFICER
GHANA HEALTH INSURANCE AUTHORITY (ADENTA) - NATIONAL SERVICE
09.2016 - 07.2017
MARKETING OFFICER (INTERNSHIP)
BERLIN INVESTMENT LTD, (BLACK SECRET, ACCRA)
01.2013 - 01.2014
EXECUTIVE CERTIFICATE IN PROJECT MANAGEMENT -
AFRICAN CENTER FOR CAPACITY BUILDING
BACHELOR OF SCIENCE IN MARKETING -
UNIVERSITY OF PROFESSIONAL STUDIES(UPSA)
WASSCE -
SWEDRU SENIOR HIGH SCHOOL
- Digital Marketing for entrepreneurs, Yali Network -2023
- Effective Customer Service Skills, Alison -2024
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