JANET AFI ESINAM ADZIE
OSU-ACCRA
Summary
To lead, challenge and be challenged in a marketing strategy or business development position. Determined to create a positive impact wherever I find myself
Overview
11
11
years of professional experience
Work History
ACCOMMODATION COORDINATOR
ALL AFRICAN GAMES 2023
02.2024 - 03.2024
- Ensured all delegates and officials checked into their hotels smoothly
- Ensured all delegates and officials were assigned cars to various game venues.
CUSTOMER SERVICE ADVISOR
WEBHELP
06.2023 - 12.2023
- Resolving queries from the European market in an efficient and timely matter
- Resolve any emerging problems that our customer accounts might face with accuracy and efficiency
- Spot sales opportunities and help customer in placing orders via our various channels
- Helps with purchases, returns, or exchanges.
SALES EXECUTIVE
NUTMEG (ADIDAS GHANA)
06.2020 - 08.2021
- Demonstrating and presenting of products
- Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed.
BRANCH MANAGER
DAVIES PALACE
01.2020 - 03.2020
- Analyze brand positioning and consumer insights
- Shape and communicate our vision and mission
- Translate brand elements into plans and go-to-market strategies.
ASSISTANT IMMIGRATION/COMPLIANCE CONSULTANT
GLOBETROTTERS LEGAL AFRICA
05.2018 - 12.2019
- Legalization of documents for use in various countries
- Procuring visas to various countries for clients
- Acquiring Work & Residence Permits, Visa on Arrivals, Extension of Visas for expatriates in Ghana
- Assisting expatriates in procuring Non-Citizenship Cards and conducting Medical Examinations as required by the Ghana Immigration Service
- Assisting in completing Departure Formalities for expatriates
- Monitoring emails and drafting responses when required
- General office duties (answering telephone calls, welcoming visitors, couriering scanning, printing, downloading and filing of documents).
PUBLIC RELATIONS OFFICER
RIOVIAN SALON AND SPA
01.2018 - 04.2018
- Responsible for identifying, persuading and building the customer base of the company
- Provided public relation services for the company
- Handled general customer relations of the company to ensure satisfaction for clients and prospective clients
- Ensured total customer experience to all clients.
DATA ENTRY OFFICER
GHANA HEALTH INSURANCE AUTHORITY (ADENTA) - NATIONAL SERVICE
09.2016 - 07.2017
- Responsible for performing data entry work using a personal computer and appropriate software
- Entered, updated, researched, verified and/or retrieved data into/from various systems
- Ensured the accuracy and confidentiality of information recorded.
MARKETING OFFICER (INTERNSHIP)
BERLIN INVESTMENT LTD, (BLACK SECRET, ACCRA)
01.2013 - 01.2014
- Conducted periodic reviews of plans & activities of the company such as work targets, goals, progress of work activities to ensure that, the mission and objectives are achieved
- Engaged in daily customer interactions on the products and services of the company
- Responded to customer queries
- Keyed activities with clients or prospects
- Promotion and Marketing of company's products
- Managed Social Media Accounts of the Company
- Received and sent all correspondences on behalf of the company
- Promoted the image of the company to the Electronic and Print Media Houses.
Education
EXECUTIVE CERTIFICATE IN PROJECT MANAGEMENT -
AFRICAN CENTER FOR CAPACITY BUILDING
04.2020
BACHELOR OF SCIENCE IN MARKETING -
UNIVERSITY OF PROFESSIONAL STUDIES(UPSA)
01.2016
WASSCE -
SWEDRU SENIOR HIGH SCHOOL
01.2012
Skills
- Computer Microsoft programs (word, excel and power point)
- Internet access and research
- High Analytical Skills
- Outstanding Interpersonal relationships
- Cutting Edge Customer experience skills
References
- Mr. Thomas Tachie Eyiah, Lecturer, University of Professional Studies (U.P.S.A), 0206771805
- Mr. Evans Adjei, Chief Executive Officer, Crown Capital Group, 0277479354
- Mrs. Helena Williams, Lecturer, University of Ghana, 0277425397
Hobbies and Interests
- Singing
- Traveling
- Reading
- Modeling
Timeline
ACCOMMODATION COORDINATOR
ALL AFRICAN GAMES 2023
02.2024 - 03.2024
CUSTOMER SERVICE ADVISOR
WEBHELP
06.2023 - 12.2023
SALES EXECUTIVE
NUTMEG (ADIDAS GHANA)
06.2020 - 08.2021
BRANCH MANAGER
DAVIES PALACE
01.2020 - 03.2020
ASSISTANT IMMIGRATION/COMPLIANCE CONSULTANT
GLOBETROTTERS LEGAL AFRICA
05.2018 - 12.2019
PUBLIC RELATIONS OFFICER
RIOVIAN SALON AND SPA
01.2018 - 04.2018
DATA ENTRY OFFICER
GHANA HEALTH INSURANCE AUTHORITY (ADENTA) - NATIONAL SERVICE
09.2016 - 07.2017
MARKETING OFFICER (INTERNSHIP)
BERLIN INVESTMENT LTD, (BLACK SECRET, ACCRA)
01.2013 - 01.2014
EXECUTIVE CERTIFICATE IN PROJECT MANAGEMENT -
AFRICAN CENTER FOR CAPACITY BUILDING
BACHELOR OF SCIENCE IN MARKETING -
UNIVERSITY OF PROFESSIONAL STUDIES(UPSA)
WASSCE -
SWEDRU SENIOR HIGH SCHOOL
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