Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Immanuel Nyayi

Accra

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

MANAGER

BAGCODE GH
Accra
11.2022 - 06.2023
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

CUSTOMER SERVICE REPRESENTATIVE

ANAYAH AROMAS ENTERPRISE
Accra
11.2020 - 11.2022
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Utilized customer relationship manager (CRM) to manage interactions and track customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Updated account information to maintain customer records.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Created and maintained detailed database to develop promotional sales.
  • Applied effective time management techniques to meet tight deadlines.

TEACHER

COMMUNITY DEVELOPMENT VOCATIONAL TECHNICAL INSTITUTE
Accra
09.2016 - 08.2017
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
  • Developed and implemented classroom routines to address varying student needs.
  • Enhanced learning experiences by incorporating specialized tools and resources tailored to needs of special education students.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Created and developed lesson plans to meet students' academic needs.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Graded and evaluated student assignments, papers, and course work.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
  • Prepared over 50 quizzes, tests and examinations to gauge how well students were learning.

SOCIAL WORKER

ASSOCIATION OF STUDENTS WITH SPECIAL NEEDS
Accra
09.2015 - 02.2016
  • Developed over 20 tailored activities for members.
  • Advocated for members to assure respected rights and wishes.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Proven ability to develop and implement creative solutions.
  • Organized counseling sessions for members to ensure successful studies.

SOCIAL WORKER

MANNA MISSION HOSPITAL
Accra
06.2015 - 07.2015
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Documented over 100 clients progress and activities in accordance with agency policies and procedures.
  • Conducted home visits to assess living environment and facilitate access to necessary resources.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Supported clients and families with empathy and compassion during difficult times.
  • Enhanced community outreach efforts for better service accessibility and increased program enrollment.
  • Administered assessments to identify clients' needs and establish treatment plans.
  • Provided crisis counseling and intervention services to clients in emergency situations.
  • Utilized evidence-based practices to provide effective interventions for clients.
  • Facilitated peer support groups to help clients connect with others.

Education

Bachelor of Arts, Social Work -

UNIVERSITY OF GHANA- LEGON, GREATER ACCRA REGION
Accra
09.2012 - 06.2016

Skills

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References

Available on request

Timeline

MANAGER

BAGCODE GH
11.2022 - 06.2023

CUSTOMER SERVICE REPRESENTATIVE

ANAYAH AROMAS ENTERPRISE
11.2020 - 11.2022

TEACHER

COMMUNITY DEVELOPMENT VOCATIONAL TECHNICAL INSTITUTE
09.2016 - 08.2017

SOCIAL WORKER

ASSOCIATION OF STUDENTS WITH SPECIAL NEEDS
09.2015 - 02.2016

SOCIAL WORKER

MANNA MISSION HOSPITAL
06.2015 - 07.2015

Bachelor of Arts, Social Work -

UNIVERSITY OF GHANA- LEGON, GREATER ACCRA REGION
09.2012 - 06.2016

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Immanuel Nyayi