Herbert Mensah
Summary
Personable and adaptable with strong customer service and communication skills. Possesses understanding of safety protocols and emergency procedures, combined with proficiency in handling customer services. Committed to ensuring passenger comfort and safety, fostering positive customer experience.
Offering excellent customer service and communication skills, eager to learn and adapt in fast-paced environment. Contributes to welcoming atmosphere and ensures adherence to safety protocols. Ready to use and develop problem-solving and teamwork skills in in Flight attendant role.
Overview
4
4
years of professional experience
Work History
Waiter
Sage Cafe and Restaurant
Shiashi, Eastlegon
12.2024 - Current
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Restaurant Waiter
Kula Bistro
East Legon
05.2024 - 12.2024
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Head Waiter
A Family Business
Lome Togo
08.2020 - 03.2022
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Advance Diploma In Fashion Design - Fashion Design And Textiles
Yorkcity Fashion Academy
Spintex05.2025
Senior High School Certificate - Home Science
Hohoe E.P Senior High
Hohoe 06.2020
Skills
- Strong work ethic
- Patience and tolerance
- Reliability and punctuality
- Professional appearance
- Personal grooming
- Teamwork and cooperation
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Calm under pressure
- Adaptability and flexibility
- Cleanliness and sanitation
- Guest services
Timeline
Waiter
Sage Cafe and Restaurant
12.2024 - Current
Restaurant Waiter
Kula Bistro
05.2024 - 12.2024
Head Waiter
A Family Business
08.2020 - 03.2022
Advance Diploma In Fashion Design - Fashion Design And Textiles
Yorkcity Fashion Academy
Senior High School Certificate - Home Science
Hohoe E.P Senior High