Open To Work
Emmanuel Awuah Ampadu
Sanor Chemist
Accra,Greater Accra
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Location Preference
On-Site
Location:
Accra, Greater Accra, Ghana
Open to relocation:
Yes
Minimum Desired Compensation
₵45000/yr
Important To Me
Career advancementWork-life balanceHealthcare benefitsCompany Culture
1
Language
7
Years of experience
Dynamic customer service personnel with Mr. John, skilled in delivering exceptional customer service and ensuring passenger safety. Proven ability to handle complaints effectively while maintaining a calm demeanor under pressure. Expertise in emergency procedures and conflict resolution, contributing to a seamless travel experience for all passengers.
Work History
Customer Service Representative
7 Years 1 Month- Resolved customer inquiries through phone, email, and chat with accurate product and service information.
- Assisted customers with troubleshooting, billing questions, and service requests using clear communication.
- Documented interactions and follow-up actions to support consistent case resolution and team visibility.
- Maintained professional service standards while handling high-volume customer contact.
- Adapted quickly to policies, scripts, and systems to support efficient daily operations.
- Built positive customer relationships by listening carefully and delivering timely, courteous assistance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved customer inquiries effectively by analyzing issues and providing clear answers. and complaints quickly.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Ensured customer satisfaction through attentive and responsive support by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma
Skills
Customer service
Complaint handling
Customer assistance
Guest services
Relationship management
Clear communication
Problem-solving
Time management
Attention to detail
Reliability and punctuality
Calm under pressure
Adaptability and flexibility
Safety awareness
Safety procedures
Emergency response
Emergency procedures
Conflict resolution
Conflict mediation
Discretion and confidentiality
Cultural sensitivity
Cultural awareness
Professional appearance
Grooming and personal hygiene
Equipment monitoring
Quality control
Reports and documentation
Teamwork and cooperation
Initiative-taking
Team building
Public speaking
Training
Vendor sourcing
Meeting oversight
Supply restocking
Time management
Food and beverage service
Meal service
Baggage handling
Luggage stowing
Passenger assistance
Passenger safety management
Flight safety
Flight preparation
Aircraft emergency evacuations
Security measures
Cleanliness and sanitation
Strong work ethic
Adaptability and flexibility
Conflict resolution
Languages
English
B1
Intermediate
Timeline
Customer Service Representative
Sanor Chemist
09.2019 - CurrentRead More
Ideal College
High School Diploma
Read More