Henry Osafo
Accra
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution.
Resourceful Automotive Technician knowledgeable about regulations governing vehicle safety. Well-versed in disassembling parts and inspecting for wear and testing and adjusting systems to meet manufacturer's performance specifications. Adaptable and dependable individual familiar with mechanical, electronic and electric components.
Overview
1
1
year of professional experience
Work History
Service Advisor
Japan Motors Trading Company
Accra
11.2023 - 09.2024
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Greeted customers and addressed their needs in a professional manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Developed strong relationships with customers by providing exceptional customer service.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Followed up with existing customers regarding past services performed on their vehicles.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Automobile Mechanic
Toyota Ghana Company Limited
Accra
10.2023 - 12.2023
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Performed complete engine rebuilds and repairs, including replacing pistons, valves, bearings, gaskets, and seals.
- Adjusted brakes and performed brake repairs on disc and drum systems.
- Replaced clutch assemblies, flywheels, pressure plates, universal joints, CV joints, driveshafts and rear axles.
- Performed routine maintenance services such as oil changes, tune-ups and tire rotations.
- Installed new tires on customer's vehicles in accordance with manufacturer's specifications.
- Maintained garage safety protocols to meet regulatory and company expectations.
Education
Bachelor of Science - Mechanical Engineering
Kwame Nkrumah University Of Science And Technology
Kumasi,Ghana 11-2023
Skills
- CRM Software
- Documentation And Reporting
- Service Recommendations
- Data Entry
- Customer Service
- Customer Retention
- Listening Skills
- Attention to Detail
- Handling Customer Complaints
- Installing equipment
- Engine repair
- Preventive Maintenance
- System repairs
- Parts Replacement
- Changing Oil
- Vehicle Inspection
- Troubleshooting and diagnostics
Languages
English
First Language
Affiliations
- I love to watch videos about assembling and disassembling of vehicle parts
- I enjoy repairing and restoring broken parts to function again
- I love to watch football
- I am versatile and adapt quickly in every environment of work
References
References available upon request.
Timeline
Service Advisor
Japan Motors Trading Company
11.2023 - 09.2024
Automobile Mechanic
Toyota Ghana Company Limited
10.2023 - 12.2023
Bachelor of Science - Mechanical Engineering
Kwame Nkrumah University Of Science And Technology
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