Adobea Asiama-Aboagye
Accra,AA
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising Branch & Shipping Manager successful in leading every facet of customs and clearing operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Highly detail-oriented professional successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Organized and dependable person successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Branch Manager
Japan Motors Trading Company
01.2001 - Current
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Generated operational reports to assist management with business strategy.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Examined customer loan applications for loan approvals and denials.
- Boosted sales and customer loyalty through incentive programs.
- Implemented service improvements to enhance sales cycle.
- Launched new training program to boost employee skills and staff retention rate.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Analyzed business processes to identify cost savings and operational efficiencies.
Education
MBA - Finance
Central University
Miotso11.2018
Bachelor of Science - Accounting And Finance
Greenhill College (GIMPA)
Achimota, Ghana10.2007
No Degree - Management
GIMPA
Achimota, Ghana11.2002
No Degree - Business Administration And Management
GIMPA
Achimota, Ghana06.2002
No Degree - Customs Proficiency
Ghana Customs
Accra06.1999
No Degree - Cargo Handling (IATA)
Ghana Airways Training School
Accra06.1997
Skills
- Sales Development
- Risk Mitigation
- Relationship Building and Management
- Business Development
- Financial Oversight
- Process Improvement
- Reporting Familiarity
- Performance Reviews
- Relationship Building
- Work Prioritization
- Employee Development
- Customer Service
- Interviewing and Hiring
- Account Review
- Sales Professional
- Operational Reports
- Human Resources Knowledge
- Branch Operations Management
- Coaching and Mentoring
- Public Speaking
- Staff Management
- Friendly
- Proficient in MS Office
- Staff Development
- Product Training
- Operations Management
- Conflict Resolution
- Team Supervision
- Decision-Making
- Customer Relationships
- Documentation
- Strategic Planning
- Community Relations
- Staff Supervision
- Sales Management
- Approachable
- Event Planning
- Strong Team-Builder
- Relationship Management
- Accounts Receivable
- Sales Planning
- Excellent Work Ethic
- Excellent Time Management Skills
- Resourceful Nature
- Key Performance Indicators
- Client Acquisition
- Revenue Generation
- Team Player
- Verbal/Written Communication
- Regulatory Compliance
- Attention to Detail
- Client Relationship Management
- Goals and Performance
- Team Leadership
- Budgeting and Forecasting
- Organizational Skills
- Decision Making
- Product Knowledge
- Time Management
- Problem Solving
- Adaptability and Flexibility
- Cross-functional Collaboration
- Analytical Thinking
- Change Management
- Performance Management
Affiliations
- Association of Ghana Industries (AGI)
- Greater Accra Reginal Shipper Committee
- Ghana Institute of Freight Forwarders
Timeline
Branch Manager
Japan Motors Trading Company
01.2001 - Current
MBA - Finance
Central University
Bachelor of Science - Accounting And Finance
Greenhill College (GIMPA)
No Degree - Management
GIMPA
No Degree - Business Administration And Management
GIMPA
No Degree - Customs Proficiency
Ghana Customs
No Degree - Cargo Handling (IATA)
Ghana Airways Training School
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