HARRIET SARFOA ADOFO
Achimota
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
6
6
years of professional experience
Work History
Client Relationship Executive
Etranzact Ghana Ltd
11.2022 - Current
- Strengthened client relationships by proactively addressing concerns and providing timely solutions.
- Follow up to ensure that appropriate actions were taken on customer's requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Answer calls professionally to provide information about products and services or obtain details of complaints.
- Keep records of customer interactions and transactions,recordings of details of inquiries,complaints and comments as well as actions taken.
- Implemented client feedback processes, improving overall satisfaction levels and driving continuous improvement.
- Boosted customer retention rates by maintaining open communication channels and promptly resolving issues.
- Served as a primary point of contact for all client inquiries, establishing rapport while managing expectations throughout each interaction professionally.
- Nurtured long-lasting relationships with clients by consistently providing superior service, attending to their unique needs, and delivering on commitments.
Teacher-Part Time
MAYFLOWER BEACON SCHOOL COMPLEX
04.2022 - 10.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Taught History and English Language to students aged 8-10.
- Designed and delivered lesson plans to meet curriculum requirements.
- Assessing student progress and providing constructive feedback.
- Collaborated with full-time teachers to ensure continuity and consistency in teaching methods
- Assisted with homework and project supervision.
Sales Executive
Ronel Agency
09.2021 - 02.2022
- Completed daily outbound and cold calls.
- Reached out to local businesses and advised them on their digital marketing plan.
- Talk to local businesses about enhancing their their online visibility and credibility.
- Cold calling and prospecting to set appointments.
- Strongly focused on continually meeting and exceeding sales goals on a monthly basis
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
National Service Personnel
Ghana Maritime Authority
09.2020 - 08.2021
- Worked with the Maritime Service Division for issuance of manning certificate for projected ships
- Assisted with the issuance of approval to conduct maritime crew change on vessels at the Port of Tema and Takoradi
- Enforcing Maritime Security Programmes
Volunteer Beach Cleaning Coordinator
PLASTIC PUNCH (NGO)
02.2020 - 07.2020
- Collaborated with Rotaract Club of the Regional Maritime University to organize and execute beach cleaning and recycling exercises in rural coastal areas of Ghana.
- Worked under the supervision of Plastic Punch's project lead to educate local inhabitants on environmental conservation practices.
- Contributed to the success of Plastic Punch's Community service projects
- Assisted in educating local inhabitants on environmental conservation practices.
Intern
Bollore Transport and Logistics
06.2019 - 11.2019
- Assisted with preparations of declarations online from creating UCR, CCVR and using the PAARS system to access duty for shippers
- Worked with the documentation department to ensure goods are appropriately declared to avoid under- declaration
- Assisted with the various processes involved in import, export and transit of goods by shippers
- Assisted with the preparation of various permits using GCNET.
Intern
Bollore Transport and Logistics
05.2018 - 11.2018
- Responsible for supervising the loading of containers into shipper’s trucks going to various destinations
- Worked with the Transport department to keep record of the company vehicles and to ensure that vehicles' locations are on the map
- Worked with the documentation department to ensure that goods are properly declared.
Education
Bachelor of Science - Ports And Shipping Administration
Regional Maritime University
09.2020
WASSCE -
St Mary’s Senior High School
2016
Basic Education Certificate Examination (BECE) -
Acropolis Maranatha Academy
2013
Skills
- Computer skills
- Microsoft Word
- PowerPoint
- Excel (Intermediate Level)
- Interpersonal skills
- Active Communication and Listening skills
- Management skills
- Customer Service Skills
- Problem-Solving Skills
- Analytical Skills
Additional Information
- EFFECTS OF COASTAL WATER POLLUTION ON INHABITANTS, CASE STUDY OF NYANYANO LANDING BEACH
Thesis 2020, Regional Maritime University
REFEREES
- Belinda Owusu-Nimako
Email:belinda.owusu@etranzact.com.gh
Client Relationship and Experience Manager
Contact:+233244936714
- Dr. York Abaidoo
Dean of Graduate Studies
Email:york.abaidoo@rmu.edu.gh
Contact:+233209335340
Timeline
Client Relationship Executive
Etranzact Ghana Ltd
11.2022 - Current
Teacher-Part Time
MAYFLOWER BEACON SCHOOL COMPLEX
04.2022 - 10.2022
Sales Executive
Ronel Agency
09.2021 - 02.2022
National Service Personnel
Ghana Maritime Authority
09.2020 - 08.2021
Volunteer Beach Cleaning Coordinator
PLASTIC PUNCH (NGO)
02.2020 - 07.2020
Intern
Bollore Transport and Logistics
06.2019 - 11.2019
Intern
Bollore Transport and Logistics
05.2018 - 11.2018
Bachelor of Science - Ports And Shipping Administration
Regional Maritime University
WASSCE -
St Mary’s Senior High School
Basic Education Certificate Examination (BECE) -
Acropolis Maranatha Academy
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