HARRIET SARFOA ADOFO
Achimota
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
6
6
years of professional experience
Work History
Client Relationship Executive
ETranzact Ghana Ltd
10.2022 - Current
- Follow up to ensure that appropriate actions were taken on customer's requests.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Answer calls professionally to provide information about products and services or obtain details of complaints.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
Sales Executive
Ronel Agency
09.2021 - 08.2022
- Completed daily outbound and cold calls.
- Reached out to local businesses and advised them on their digital marketing plan.
- Talk to local businesses about enhancing their their online visibility and credibility.
- Cold calling and prospecting to set appointments.
- Strongly focused on continually meeting and exceeding sales goals on a monthly basis
National Service Personnel
Ghana Maritime Authority
09.2020 - 08.2021
- Worked with the Maritime Service Division for issuance of manning certificate for projected ships
- Assisted with the issuance of approval to conduct maritime crew change on vessels at the Port of Tema and Takoradi
- Enforcing Maritime Security Programmes
Front Desk Receptionist
AB Royal Guest House
02.2020 - 07.2020
- Managing customers complaints and enquiries.
- Taking bookings online, in person and by emails.
- Ensuring all cash and card transactions for customers are correctly processed.
- Fostering customer loyalty through developing personal relationships with guest.
Intern
Bollore Transport and Logistics
06.2019 - 11.2019
- Assisted with preparations of declarations online from creating UCR, CCVR and using the PAARS system to access duty for shippers
- Worked with the documentation department to ensure goods are appropriately declared to avoid under- declaration
- Assisted with the various processes involved in import, export and transit of goods by shippers
- Assisted with the preparation of various permits using GCNET.
Intern
Bollore Transport and Logistics
05.2018 - 11.2018
- Responsible for supervising the loading of containers into shipper’s trucks going to various destinations
- Worked with the Transport department to keep record of the company vehicles and to ensure that vehicles' locations are on the map
- Worked with the documentation department to ensure that goods are properly declared.
Education
Bachelor of Science - Ports And Shipping Administration
Regional Maritime University
Accra09.2020
WASSCE -
St Mary’s Senior High School
Accra2016
Basic Education Certificate Examination (BECE) -
Acropolis Maranatha Academy
Amasaman2013
Skills
- Computer skills
- Microsoft Word
- PowerPoint
- Excel (Intermediate Level)
- Interpersonal skills
- Communication skills
- Management skills
- Policy and Procedure Implementation
Timeline
Client Relationship Executive
ETranzact Ghana Ltd
10.2022 - Current
Sales Executive
Ronel Agency
09.2021 - 08.2022
National Service Personnel
Ghana Maritime Authority
09.2020 - 08.2021
Front Desk Receptionist
AB Royal Guest House
02.2020 - 07.2020
Intern
Bollore Transport and Logistics
06.2019 - 11.2019
Intern
Bollore Transport and Logistics
05.2018 - 11.2018
Bachelor of Science - Ports And Shipping Administration
Regional Maritime University
WASSCE -
St Mary’s Senior High School
Basic Education Certificate Examination (BECE) -
Acropolis Maranatha Academy
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