Hanson Chris Ganagodo
Summary
I am an IT Support Technician, maintaining smooth-running software and system performance through astute troubleshooting and issue resolution. Managing diverse repair and maintenance tasks with precision and care to enhance IT department functionality and optimize overall company productivity. Passionate in self-development and progression, ensuring constant best practice and consistently delivering exceptional results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
MTN [Ison BPO]
Tema
11.2023 - 08.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
IT Support Technician And Record-Keeper
Edsiaw Company Limited
Accra
10.2021 - 10.2023
- Provided technical support to customers via phone, email, and remote access applications.
- Installed, configured and maintained hardware and software components of computer systems.
- Diagnosed system errors and troubleshot technical issues for clients.
- Maintained accurate records of customer interactions and service requests.
- Resolved network connectivity problems for customers utilizing various networking protocols.
- Performed regular maintenance on desktop computers and laptops to ensure optimal performance.
- Responded promptly to customer inquiries regarding product features or services offered by the company.
Education
HND - Computer Networking
Koforidua Technical University
Koforidua, Eastern Region09-2021
WASSCE - Agriculture Science
Ashaiman Senior High School
Ashaiman01-2010
Skills
- Customer Service Relation
- Safety Knowledge Oriented
- Good Communication Skills
- troubleshooting
- Microsoft Office 365
- Result Oriented and Critical Thinking Skills
- Managing Active Directory
- Software Installation and Updates
- Complaint resolution
- Data Collection/Entry
ACHIEVEMENTS
- I handled all IT related issues at Edsiaw Company Limited without much supervision due the ailment of my Supervisor for six months.
- I conducted routine training on information security for users on how users should protect their system from being attacked.
- I provided Assistance to users on software issues, network issues and hardware problems.
- I monitored the local and all virtual servers to make sure they are running well.
- Responsible for connecting Users/Clients remotely, also updating their information in acctive directory.
- I made sure all systems are monitored and problems are resolved quickly to ensure smooth running.
- I undergone a safety training organized and conducted by the Company safety team.
INTERESTS
- Taking part in voluntary activities and explore more in my field of work.
- Ready to Learn on new and other fields.
REFERENCES
- Andy Williams (The Wealthy Place) - 0542920606
- Mr. Collison Agbeshie - 0208258096
Timeline
Customer Service Representative
MTN [Ison BPO]
11.2023 - 08.2024
IT Support Technician And Record-Keeper
Edsiaw Company Limited
10.2021 - 10.2023
HND - Computer Networking
Koforidua Technical University
WASSCE - Agriculture Science
Ashaiman Senior High School
Similar Profiles
MORGAN GXINAMORGAN GXINA
Call Center Agent at ISON XPERIENCES-MTNCall Center Agent at ISON XPERIENCES-MTN
Benjamin AtuyaBenjamin Atuya
Customer Care Executive at Ison BPOCustomer Care Executive at Ison BPO
Vaibhav UPADHYAYVaibhav UPADHYAY
General Manager at iSON Technologies Private Limited, MTNGeneral Manager at iSON Technologies Private Limited, MTN
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go