IRENE DICKSON
Accra
Summary
A highly motivated, results oriented and versatile business professional with over ten (10) years working experience with a wide range of skills in business administration, office management, communication, and customer relations. Adept at managing concurrent tasks to promote efficiency and influence positive outcomes.
Overview
14
14
years of professional experience
Work History
Appointment / Customer Service Executive
TOYOTA GHANA COMPANY LTD.
Accra
09.2022 - Current
- Schedule appointments through various methods such as telephone, emails and online booking systems
- Conducts daily and periodic reminders to enable customers keep up to their scheduled times
- Provides excellent customer service by responding to inquiries
- Tracking of customer complaints and conducting regular follow ups to ensure resolutions
- Preparation of reports - Voice of Customers (VOC) Report for use by Customer Satisfaction Department
Costing / Invoicing Officer
TOYOTA GHANA COMPANY LTD.
Accra
07.2016 - 08.2022
- Accurately prepared final invoices and bills for customers
- Collaborated with Service Advisors (SA's) / Credit Control to ensure closure of Work in Progress (WIPS)
- Coordinated with Service Advisors to update and follow-up on customers whose invoices have been prepared for pick-up and delivery of their vehicles
- Preparation of reports - monthly sales and insurance business reports for Customer Service Department use
- Petty cash administration
Administrative Assistant / Front Desk Executive
TOYOTA GHANA COMPANY LTD.
Accra
10.2014 - 06.2016
- Articulated the business of the company to walk-in customers
- Conveyed all customer requests via incoming calls and mails to the respective offices for further action
- Developed an approach to register and track customer feedback
- Dispatched ordered stationeries to the various units within the branch based on requisition
- Conducted post service follow-ups (PSFU) on all completed vehicles
- Compiled reports on Post Service Follow-Up and Fix-it-Right (FIR)
National Service Person
BRAHABOBOM BASIC SCHOOL
Tarkwa
09.2012 - 08.2013
- Assisted in the preparation of forecasts and lesson notes for each term
- Volunteered to teach students who needed extra academic attention
- Mentored and groomed students to achieve desired results
- Setting examination questions
- Marking of scripts and filling of report cards for each term
Intern
MINISTRY OF TRADE & INDUSTRY (CLOTHING TECHNOLOGY AND TRAINING CENTRE)
Accra
06.2011 - 08.2011
- Delivered customers' orders based on their requests (walk-in)
- Performed stock control activities
- Assisted in weekly stock taking to check and rectify discrepancies
- Prepared weekly sales report
Intern
KORLE-BU TEACHING HOSPITAL
Accra
05.2010 - 07.2010
- Assisted in loading and unloading of goods in and out of storeroom
- Expedited orders based on requisitions received from the various units within the hospital
- Maintained records of goods received and issued
- Performed stock taking on a weekly basis
- Aided in the periodic housekeeping activities within the storeroom
Education
TSA21 Fundamentals - Service Advisory & Customer Service
Toyota Ghana Company Ltd.
Accra, Ghana02.2022
Bsc - Business Administration-Logistics and Supply Chain Management Option
Kwame Nkrumah University of Science and Technology
Kumasi, Ghana05.2017
Executive Certificate - Personal Assistantship and Secretaryship Training
African Centre for Capacity Building
Accra, Ghana04.2015
HND - Purchasing and Supply
Takoradi Technical University
Takoradi, Ghana08.2012
Skills
- Planning and Organizing
- Database Management
- Inventory Management
- Computer Proficiency
- Reporting and Documentation
- Verbal and Written communication
- Interpersonal and Team building
- Training & Development
- Flexible & Adaptable
- Customer Service Relation
Accomplishments
- Ensures high level customer satisfaction rate thus improving Customer Service Index score for the branch
- Contributed to the achievement of the branch's annual turnover and gross profit target over the past six (6) years
- Assisted the Fix-IT-Right Team to successfully implement repair recommendations which substantially reduced re-do's and repeat repairs to about 80 per cent weekly
- Implemented an effective electronic database management system
Timeline
Appointment / Customer Service Executive
TOYOTA GHANA COMPANY LTD.
09.2022 - Current
Costing / Invoicing Officer
TOYOTA GHANA COMPANY LTD.
07.2016 - 08.2022
Administrative Assistant / Front Desk Executive
TOYOTA GHANA COMPANY LTD.
10.2014 - 06.2016
National Service Person
BRAHABOBOM BASIC SCHOOL
09.2012 - 08.2013
Intern
MINISTRY OF TRADE & INDUSTRY (CLOTHING TECHNOLOGY AND TRAINING CENTRE)
06.2011 - 08.2011
Intern
KORLE-BU TEACHING HOSPITAL
05.2010 - 07.2010
TSA21 Fundamentals - Service Advisory & Customer Service
Toyota Ghana Company Ltd.
Bsc - Business Administration-Logistics and Supply Chain Management Option
Kwame Nkrumah University of Science and Technology
Executive Certificate - Personal Assistantship and Secretaryship Training
African Centre for Capacity Building
HND - Purchasing and Supply
Takoradi Technical University
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