Grace Afenyo
Accra
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
National Service (Administrative Assistant)
Ghana Commercial Bank PLC
11.2023 - Current
- Answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintaining confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivering excellent customer service through prompt responses to client inquiries, addressing concerns effectively, appreciating them on their birthday and building strong relationships.
- · Assisting customers with online banking via phone
Administrative Assistant (Internship)
University Of Education, Winneba.
01.2023 - 04.2023
- Assisted staff and clients.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping and organisation of files
- Drafting leave letters form for employees
Administrative Assistant
Ankaful Leprosarium Hospital
10.2017 - 05.2018
- Played the role of a secretary.
- ·Ensured good organisation of files
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
BBA - Human Resources Management
University of Education, Winneba.
Winneba, Ghana2023
High School Diploma -
Abetifi Presbyterian Senior High School
Abetifi2015
Abeka Junior High School
Accra, Ghana2012
Skills
- Office Administration
- Computer Proficiency
- Data Entry
- Microsoft Word
- Customer and client relations
- Professional Communication
- Dedicated Team Player
- Confidential Document Control
- Complex Problem-Solving
Certification
Building a Successful Business Career: The Role of Digitalization - University of Education, Winneba, School of Business.
Employability Skills, What Do Employers Want? Entrepreneurial Mind-set to Generate Employment in the 21st Century - University of Education, Winneba, School of Business .
Contemporary issues in tax Administration in Ghana -
University of Education , winneba school of Business
Creative Destruction :The future of today's Entrepreneurial firms - University of Education winneba
Bringing the Procurement and Supply Chain Gap and Leveraging enraging on new Opportunities . The role of Professionals in the Procurement cycle Relating to the Institutional Requirements - University of Education winneba
Effective Customer Service Training - GCB Bank PLC.
Additional Information
Mr. Michael Akuffo Addo
GCB Bank PLC,
Customer Experience Department
Contact:0242824723
Email :maddo@gcb.com.gh
Mr. Daniel Opoku
Lecturer
Department of Management Sciences
School of Business
University of Education, Winneba
contact: 0242519893
Email : ideas4uew@gmail.com
Timeline
National Service (Administrative Assistant)
Ghana Commercial Bank PLC
11.2023 - Current
Administrative Assistant (Internship)
University Of Education, Winneba.
01.2023 - 04.2023
Administrative Assistant
Ankaful Leprosarium Hospital
10.2017 - 05.2018
BBA - Human Resources Management
University of Education, Winneba.
High School Diploma -
Abetifi Presbyterian Senior High School
Abeka Junior High School
Building a Successful Business Career: The Role of Digitalization - University of Education, Winneba, School of Business.
Employability Skills, What Do Employers Want? Entrepreneurial Mind-set to Generate Employment in the 21st Century - University of Education, Winneba, School of Business .
Contemporary issues in tax Administration in Ghana -
University of Education , winneba school of Business
Creative Destruction :The future of today's Entrepreneurial firms - University of Education winneba
Bringing the Procurement and Supply Chain Gap and Leveraging enraging on new Opportunities . The role of Professionals in the Procurement cycle Relating to the Institutional Requirements - University of Education winneba
Effective Customer Service Training - GCB Bank PLC.
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