CYNTHIA AWUAH
Accra
Summary
HR and Administrative graduate with experience supporting recruitment, onboarding, employee documentation, and office operations in fast-paced environments. Skilled in communication, organization, record management, and team coordination, with a strong interest in HR operations and workplace efficiency.
Overview
7
7
years of professional experience
Work History
National Service Personnel - HR Assistant
Tema Lube Oil
Tema
11.2025 - Current
- Supporting recruitment processes including application sorting, interview scheduling, and preparing candidate files.
- Assisting with onboarding and orientation programs for new staff.
- Managing leave forms, attendance updates, and basic HR administrative reporting.
- Maintaining employee records and providing general administrative support to improve workflow and communication.
Team Lead
Teleperformance Ghana
Accra
02.2022 - 10.2025
- Led a team of 20+ customer service agents on Google and Bolt projects, increasing first-contact resolution by 25% and reducing escalations by 20%.
- Facilitated training sessions that improved customer satisfaction and team performance metrics.
- Streamlined workflows using reporting tools and real-time dashboards, enhancing team accountability across multiple client accounts.
Internship - Public Affairs Unit
Ministry of Labour, Jobs and Employment
Accra
07.2025 - 08.2025
- Assisted in drafting press releases, speeches, and communication materials.
- Supported administrative tasks, event coordination, and stakeholder engagement activities.
- Gained exposure to professional etiquette and cross-departmental government operations.
Administrative Assistant
Heiland Resources Limited
Accra
02.2019 - 07.2021
- Managed daily office operations across 3 departments, streamlining workflows and improving internal communication.
- Coordinated executive schedules, travel arrangements, and meetings, reducing scheduling conflicts.
- Maintained digital and physical filing systems and delivered customer service contributing to a 95%+ satisfaction rate.
Education
BBA - Human Resource Management
University of Education
Winneba, Ghana2025
Senior High School Certificate - Business Program
Osei Kyeretwie Senior High School
Kumasi, Ghana2005
Skills
- Recruitment & Onboarding
- HR Documentation
- Employee Records Management
- Office Administration
- Microsoft Office Suite
- Google Workspace
- Data Entry
- HR Reporting Tools
- Communication & Collaboration
- Conflict Resolution
- Time Management
- Customer Service
Accomplishments
- Assisted in streamlining administrative workflows, improving documentation accuracy and retrieval efficiency across previous roles.
- Contributed to 95%+ customer satisfaction ratings and improved team performance while supporting 20+ agents at Teleperformance.
- Supported training and upskilling sessions that improved engagement and communication effectiveness across teams.
- Managed digital and physical filing systems with high accuracy, ensuring fast document retrieval and organized data management.
Languages
English
Timeline
National Service Personnel - HR Assistant
Tema Lube Oil
11.2025 - Current
Internship - Public Affairs Unit
Ministry of Labour, Jobs and Employment
07.2025 - 08.2025
Team Lead
Teleperformance Ghana
02.2022 - 10.2025
Administrative Assistant
Heiland Resources Limited
02.2019 - 07.2021
BBA - Human Resource Management
University of Education
Senior High School Certificate - Business Program
Osei Kyeretwie Senior High School
Professional Development And Certifications
- HR Mentorship Program, HR Certification Centre - 2025 : Core HR functions , Compensation & Benefits, Employee Engagement, Compliance, and Performance Management.
- Professional Foundations, ALX Ghana - 2025 : Workplace Communication, Teamwork, Time Management, and Professional Ethics.
- AI Career Essentials, ALX Ghana - 2025 : AI fundamentals, prompt engineering, and business productivity applications.
- Customer Service Training, DL&D Consult - 2019 : Effective communication, complaint handling, and client satisfaction strategies.