Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Godwin Awudza

Godwin Awudza

Accra

Summary

Proven track record in enhancing customer satisfaction and boosting revenue at National Service Authority through exceptional problem resolution and training program development. Skilled in multitasking and effective communication, consistently exceeding client expectations. Achieved significant improvements in service delivery and team productivity without compromising attention to detail.

Overview

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Work History

National Service Personnel

National Service Authority
11.2023 - Current
  • Championed a customer-centric approach to service delivery, fostering strong relationships with clients and consistently exceeding their expectations.
  • Managed a team of service professionals to ensure timely and effective resolution of customer issues.
  • Collaborated with sales teams to identify upselling opportunities within existing client accounts, boosting revenue generation efforts.
  • Developed training programs for technicians, resulting in improved efficiency and productivity.
  • Assisted classroom teacher with grading projects, homework and assignments.
  • Served as mentor to students, answered questions, provided tutoring services and offered one-on-one lesson reviews.
  • Developed strong relationships with students, fostering a positive learning environment for all.
  • Provided individualized support for struggling students, helping them achieve academic success.
  • Participated in professional development opportunities, staying current on best practices for teaching and learning.

Salesperson

Awak Company Limited
06.2022 - 08.2023
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed and maintained a comprehensive database of potential buyers, sellers, and investors to ensure steady growth of clientele.
  • Increased property sales by developing and implementing strategic marketing plans for each listing.
  • Assisted clients in preparing their homes for sale by offering staging advice, coordinating professional photography, and creating eye-catching marketing materials.
  • Grew client base through diligent prospecting and consistent follow-ups on leads and referrals.
  • Expanded business reach by networking with industry professionals and participating in local real estate events.
  • Collaborated with mortgage brokers, inspectors, appraisers, and attorneys to streamline the buying and selling process for clients.
  • Maximized advertising exposure by utilizing various platforms such as print media, online ads, social media channels, and direct mail campaigns.

Hotel Front Desk Clerk

Kumahor Hotel
04.2019 - 12.2019
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.

Education

Bachelor Of Facilities And Estate Management - Facilities And Estate Management

Ho Technical University
Ho Volta Region, Ghana.
09.2025

Skills

  • Training and mentoring
  • Training and Development
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Computer Skills
  • Organizational Skills
  • Effective Communication
  • Problem Resolution

Languages

English
Upper intermediate (B2)
Ewe
Advanced (C1)
Conversation Twi
Elementary (A2)

Timeline

National Service Personnel

National Service Authority
11.2023 - Current

Salesperson

Awak Company Limited
06.2022 - 08.2023

Hotel Front Desk Clerk

Kumahor Hotel
04.2019 - 12.2019

Bachelor Of Facilities And Estate Management - Facilities And Estate Management

Ho Technical University

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Godwin Awudza