GILGAL AAAHNIKAH-BOATENG
Summary
Customer-focused professional with over two years of experience in customer relations and service operations, delivering high-quality front-line service in fast-paced environments. Demonstrated ability to communicate effectively, resolve customer concerns, collaborate within teams, and maintain safety awareness while providing a positive experience for diverse clients.
Overview
7
7
years of professional experience
Work History
Administrative Assistant (National Service)
Newmont Akyem Clinic
10.2024 - Current
- Front-desk assistance and patient support in a high-pressure environment
- Records management and confidential documentation
- Supported safety procedures by monitoring patient vitals during examinations
Administrative Assistant (Industrial Attachment)
Recycle Up Ghana
08.2022 - 12.2022
- Assisted in preparing and organizing departmental meetings
- Represented the organization in meetings with stakeholders
- Maintained filing systems and documentation
Receptionist / Operations & Sales Executive
Golden Voice Ltd / Golden Intellectual Complex
01.2019 - 01.2020
- Delivered front-line customer service in fast-paced environments, managed client needs with strong attention to detail, and maintained positive customer relationships through clear communication and effective issue resolution.
Education
Bachelor of Science - Business Administration (Marketing & International Business)
Kwame Nkrumah University of Science And Technology (KNUST)
Kumasi11-2024
Skills
- Customer relationship management
- Front-desk operations
- Effective communication
- Time management
- Team collaboration
- Adaptability & Flexibility
- Safety awareness
- Conflict Resolution & Problem Solving
Languages
English
Twi (Native Language)
Leadership Advocacy Volunteering
- Aspirant, SRC Women’s Commissioner, KNUST, 2022/2023 Academic Year
- Volunteer, SRC Women’s Commissioner Office, KNUST, 2021/2022 Academic Year
- Senior Girls’ Prefect & Debate President
- Regional Best Debater, Bono Region
- Model United Nations Delegate, Egypt
Certifications Honours
- MasterCard Scholar
- X-Culture Global Collaboration Coaching Certificate
- Office Administration Management Certificate
Timeline
Administrative Assistant (National Service)
Newmont Akyem Clinic
10.2024 - Current
Administrative Assistant (Industrial Attachment)
Recycle Up Ghana
08.2022 - 12.2022
Receptionist / Operations & Sales Executive
Golden Voice Ltd / Golden Intellectual Complex
01.2019 - 01.2020
Bachelor of Science - Business Administration (Marketing & International Business)
Kwame Nkrumah University of Science And Technology (KNUST)