GIFTY FOSU

Clozar is an e-commerce company that provides a platform for vendors to manage their inventory and also sell and deliver to customers in 20+ countries.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Implemented CRM system to track client interactions and feedback, leading to more personalized service.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Monitored industry trends and made recommendations for changes in strategy accordingly.
• Solicited feedback from customers on their experience with products or services.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.

• Enhanced administrative support for the import team, leading to a smoother and more efficient operations.
• Streamlined the report preparation process for daily shipment pre-alerts, improving team response times.
• Prompt correspondence management with clients.
• Facilitated faster customs clearance by improving coordination with customs brokers and agents
• Resolve customs clearance issues, including documentation clarification errors.
• Analyze import data to identify trends, improve processes, and reduce costs.

• Tracked pending arrival shipments.
• Implemented a new filing system for arrived shipments, significantly improving document retrieval times.
• Scheduled for original document pick up from various Airlines.
• Arranged handling charge payment of Airlines.
• Recorded payments in company's payment voucher.
• Put invoice and original document in respective shipment files.

• Handled a partnership project between the company and other businesses.
• Booked and scheduled appointments with CEOs and managers to propose the partnership deal to them.
• Achieved success by getting thirteen (13) businesses on board.