Summary
Overview
Work History
Education
Skills
Timeline
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GIFTY FOSU

GIFTY FOSU

Teshie-Greda Estate,Accra-

Summary

Highly organized and meticulous administrative professional with over 2 years of experience in office settings. Demonstrated expertise in improving operational workflows, managing documentation with a high level of accuracy, and fostering effective client communication. Adept at leveraging Microsoft Office tools to enhance productivity and efficiency in administrative processes.

Overview

6
6
years of professional experience

Work History

Customer Success/Account Manager

Clozar Africa
Lashibi
07.2024 - Current
  • Analyzed client data and identified opportunities for growth.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Solicited feedback from customers on their experience with products or services.
  • Negotiated contracts with clients to maximize revenue potential.
  • Prepared monthly financial statements for each account.

Operations Assistant(Graduate Intern)

Consolidated Shipping Agencies LTD
Airport City,Accra
09.2022 - 05.2024
  • Enhanced administrative support for the import team, leading to a smoother and more efficient operations.
  • Streamlined the report preparation process for daily shipment pre-alerts, improving team response times.
  • Prompt correspondence management with clients.
  • Facilitated faster customs clearance by improving coordination with customs brokers and agents
  • Resolve customs clearance issues, including documentation clarification errors.
  • Analyze import data to identify trends, improve processes, and reduce costs.

Documentation Assistant(National Service)

Consolidated Shipping Agencies LTD
Airport City,Accra
10.2021 - 09.2022
  • Tracked pending arrival shipments.
  • Implemented a new filing system for arrived shipments, significantly improving document retrieval times.
  • Scheduled for original document pick up from various Airlines.
  • Arranged handling charge payment of Airlines.
  • Recorded payments in company's payment voucher.
  • Put invoice and original document in respective shipment files.

Internship

Melcom Group
Accra
06.2019 - 08.2019
  • Handled a partnership project between the company and other businesses.
  • Booked and scheduled appointments with CEOs and managers to propose the partnership deal to them.
  • Achieved success by getting thirteen (13) businesses on board.

Education

BBA - Business Administration

University of Professional Studies, Accra
Madina,Accra-Ghana
08-2021

Skills

  • Administrative support
  • Digital Marketing
  • Good communication skills
  • Detail-oriented
  • Client relations
  • Proficiency in Microsoft Office
  • Correspondence management
  • Efficient multitasking
  • Work planning and prioritization
  • Problem-solving skills
  • Process improvement
  • Teamwork
  • Proficiency in CRM software

Timeline

Customer Success/Account Manager

Clozar Africa
07.2024 - Current

Operations Assistant(Graduate Intern)

Consolidated Shipping Agencies LTD
09.2022 - 05.2024

Documentation Assistant(National Service)

Consolidated Shipping Agencies LTD
10.2021 - 09.2022

Internship

Melcom Group
06.2019 - 08.2019

BBA - Business Administration

University of Professional Studies, Accra

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