Gideon Bonney
Summary
Proficient professional with significant experience, focusing on network troubleshooting and IT project management. Oversaw multiple IT projects and expert in Microsoft Office skills that have boosted system performance and user satisfaction. Acknowledged for exceptional technical support and strong client engagement, ensuring quick resolution of issues and consistent service improvement.
Overview
1
1
year of professional experience
Work History
Hardware, Software and IT Officer
Cocobod
10.2024 - Current
- I’m responsible for managing the company’s hardware and software infrastructure. This includes overseeing software systems, hardware devices and IT services. I also performed customer support services which came to me as a responsibility. Not only do i perform IT duties and customer support, I also assist my boss in his day to day serving as his personal assistant.
- Installed and maintained computer systems, networks, printers and scanners.
- Resolved customer complaints regarding IT services in a timely manner.
- Conducted research on current industry trends related to information technology management.
- Provided technical assistance to users with hardware and software issues.
- Managed IT projects from conception through completion.
- Performed troubleshooting on all hardware, software, networking components and peripherals.
Education
Bachelor of Science - Bsc. Computer Engineering
KNUST
Kumasi11-2024
Skills
- Data analysis
- Problem solving
- Team collaboration
- Microsoft Office Suite Expert
- Technical support
- Task prioritization
- Customer service
Languages
English
First Language
English
Upper Intermediate (B2)
B2
French
Beginner (A1)
A1
Timeline
Hardware, Software and IT Officer
Cocobod
10.2024 - Current
Bachelor of Science - Bsc. Computer Engineering
KNUST
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