Gabriel Mawutor Kwami Dzikunu
KASOA-OPEIKUMA,GHANA
Summary
Experienced in customer service and sales techniques, with a strong background in complaints handling and staff training and development. Adept at project coordination and strategic planning, ensuring high levels of customer retention through empathy, patience, and effective listening. Committed to leveraging skills in a dynamic environment to drive organizational success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Branch support specialist (NSS)
GCB BANK PLC
KASOA MARKET BRANCH , GHANA
2023.11 - 2024.10
- Enhanced branch efficiency by streamlining administrative processes.
- Assisted in the reduction of customer complaints through proactive problem-solving.
- Achieved better team coordination by organising regular staff meetings.
- Improved internal communication channels for streamlined information flow.
Sales officer
MAELMA TRIO VENTURES
KASOA, GHANA
2021.06 - 2022.06
- Contributed to annual sales targets through diligent follow-up on leads.
- Handled customer queries efficiently, maintained high levels of customer satisfaction.
- Maintained contact with customers throughout sales and pre-delivery process.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Presented sales data and insights to leadership to aid strategy development and planning.
Education
Bachelor of Science In Administration - Marketing
UNIVERSITY OF GHANA
GHANA 2019.09 - 2023.08
Skills
- Customer service
- Sales techniques
- Complaints handling
- Staff training and development
- Project coordination
- Strategic planning
- Customer retention
- Empathy and patience
- Effective listening
Languages
English
Beginner
Timeline
Branch support specialist (NSS)
GCB BANK PLC
2023.11 - 2024.10
Sales officer
MAELMA TRIO VENTURES
2021.06 - 2022.06
Bachelor of Science In Administration - Marketing
UNIVERSITY OF GHANA
2019.09 - 2023.08