SHEILA EMEFA KLUDZI

I leveraged technical troubleshooting and effective communication skills at DHL Global Forwarding to significantly improve customer satisfaction. Highly motivated professional with experience in providing technical assistance to customers and coworkers. Possesses a solid understanding of network infrastructure, software, and hardware. Proven ability to work independently and collaboratively, as part of a team, to ensure customer satisfaction. Highly organized and motivated individual with experience in providing technical support to clients. Expert in identifying and resolving complex technical problems across multiple platforms. Committed to providing excellent customer service, and ensuring customer satisfaction. Skilled in operating a variety of tools, machinery, and equipment for both indoor and outdoor projects. I also have knowledge in BPO (Business Process Outsourcing), a critical role in driving the company’s operational efficiency and overall performance. This role involves assessing business strategies, analyzing key performance metrics, identifying areas for improvement, and providing actionable insights to senior management. This role allows me to work closely with cross-functional teams to implement performance-enhancing initiatives, and ensure alignment with corporate goals. Demonstrated ability to navigate the field and successfully complete various import/export operational processes. Proven track record of effectively managing operational KPIs and milestone updates.

Cargowise Certified Professional

English, Twi, Ga

Nationality: Ghanaian