Summary
Overview
Work History
Education
References
Hobbies and Interests
Training
Core Skills And Capabilities
Timeline
Generic

FUSEINA ALHASSAN

Tamale

Summary

To contribute my expertise in hospitality management and administrative operations to a visionary organization such as the Ghana Tourism Authority. I aim to support tourism development, improve client engagement, and drive institutional excellence through innovation, teamwork, and continuous learning.

A dynamic and service-driven hospitality and administrative professional with over a decade of experience in front-line service, office administration, and team coordination across healthcare and hospitality sectors. Possesses excellent interpersonal and communication skills, combined with a passion for delivering outstanding service experiences. Highly adaptable, with a proven ability to thrive in fast-paced environments while maintaining professionalism and a results-oriented focus.

Overview

16
16
years of professional experience
10036
10036
years of post-secondary education

Work History

Administrative Officer (NABCO Trainee)

SDA Hospital
Tamale
10.2018 - 10.2021
  • Managed the onboarding process for new nursing staff including file creation and documentation
  • Drafted and typed memos and internal communications for hospital departments
  • Coordinated inquiries from stakeholders and streamlined administrative communication
  • Assisted with payroll documentation and supported HR-related duties

National Service Personnel (Teaching Assistant)

Tamale Girls International School
Tamale
09.2016 - 08.2017
  • Facilitated classroom teaching in hospitality-related subjects
  • Prepared instructional materials and coordinated practical demonstrations
  • Provided academic support and mentorship to students

Acting Manageress / Front Desk Supervisor

Mafara Hotel
Tamale
11.2007 - 06.2009
  • Oversaw guest registration, reservations, and daily operations of the front desk
  • Handled customer complaints and resolved issues with professionalism
  • Led a team across departments, ensuring service consistency and quality control
  • Monitored guest satisfaction and implemented strategies to improve client experience

Front Desk Officer & Night Auditor

Central Hotel Limited
Accra
06.2005 - 08.2007
  • Handled check-in/check-out processes and managed guest reservations
  • Conducted night audits and reconciled financial records for the accounting department
  • Generated invoices, prepared VAT receipts, and ensured accurate guest ledger updates
  • Maintained guest security through property safekeeping protocols

Education

Bachelor of Business Administration (B.BA) - Hospitality Management

Zenith University College
Accra

Higher National Diploma - Hotel, Catering, and Institutional Management

Tamale Polytechnic
Tamale

Professional Certificate - Tourism and Travel Management

School of Hotel, Restaurant and Tourism Management
Accra

Certificate - Catering and Hospitality Operations

Tamale Polytechnic
Tamale

Senior Secondary Certificate Examination (SSCE) -

Tamale Secondary School

References

  • Mr. Abdullah Baba Yaka, Assistant Registrar, Tamale Technical University, 0244874821, 0200299779
  • Mr. Issah Eliasu, Senior Lecturer, Tamale Technical University, 0244408698

Hobbies and Interests

  • Passionate about cultural exploration, culinary arts, and tourism development
  • Enjoys reading, singing, and cooking traditional Ghanaian cuisine

Training

Becoming a Successful Entrepreneur, Chartered Institute of Marketing, Accra, Ghana, 01/01/15, Gained insights into customer segmentation, business planning, and entrepreneurial growth

Core Skills And Capabilities

  • Exceptional verbal and written communication skills
  • Strategic thinker with administrative and organizational acumen
  • Team-oriented with demonstrated leadership capabilities
  • Able to work effectively under pressure and meet tight deadlines
  • Strong attention to detail and proactive problem-solving
  • Competent in Microsoft Office Suite and administrative systems

Timeline

Administrative Officer (NABCO Trainee)

SDA Hospital
10.2018 - 10.2021

National Service Personnel (Teaching Assistant)

Tamale Girls International School
09.2016 - 08.2017

Acting Manageress / Front Desk Supervisor

Mafara Hotel
11.2007 - 06.2009

Front Desk Officer & Night Auditor

Central Hotel Limited
06.2005 - 08.2007

Bachelor of Business Administration (B.BA) - Hospitality Management

Zenith University College

Higher National Diploma - Hotel, Catering, and Institutional Management

Tamale Polytechnic

Professional Certificate - Tourism and Travel Management

School of Hotel, Restaurant and Tourism Management

Certificate - Catering and Hospitality Operations

Tamale Polytechnic

Senior Secondary Certificate Examination (SSCE) -

Tamale Secondary School
FUSEINA ALHASSAN