Phebe Hinson
Tema
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
6
6
years of professional experience
Work History
OUTBOUND AGENT
SPORTS BETTING GROUP GHANA LTD.(BETWAY)
07.2023 - Current
- Develop and implement strategies to reacquire lapsed players
- Monitor, review and share key insights from player engagement – record of all engagements needs to be reported as feedback within this function
- Assist with ad hoc outbound engagements as instructed by their reporting line
- Monitor, review and share key insights from player engagement
- The job holder may be required to complete any other reasonable duties in order to achieve business objectives
- Working with different departments across the business, including but not limited to: AMS, Relationship Management, Contact Centre and Marketing
Contact Centre- Tema (Contract)
CENTRAL SECURITIES DEPOSITY (DOMESTIC DEBT EXCHANGE PROGRAM PROJECT)
12.2022 - 02.2023
- Managed outbound calls from bond holders, banks in a timely manner
- Followed communication 'scripts' when handling different inquiries
- Identified investor/banks needs with respect to inquiries, clarified information, sought superior advice and provided solutions and/alternatives.
Merchandise and Logistics Officer
ERAMANNA DIETS AND FOODS
01.2022 - 05.2022
- Forecasted and analysed product sales and product sales margins, monitored stock levels, advised on stock strategy, product promotions, range planning and buying strategy in order to maximise sales and sell-through of stock
- Responsible for Warehouse Management
- Set up and kept to calendar (Critical Path) and was proactive in ensuring calendars were consistent with expected events to maximise sales
- Supervised trike drivers and ensured timely deliveries of orders.
Business Development Officer
ERAMANNA DIETS AND FOODS
11.2021 - 12.2021
- Researched and identified new business opportunities - including new markets, growth areas, trends, customers / clients, partnerships, products and services including new ways of reaching existing clients and markets
- Generated leads and cold called prospective customers and fostered relationships
- Liaised with the Quality Assurance and Operations Manager to create sales pipelines and assisted in the planning and implementation of sales campaigns to increase sales.
Operational Excellence Supervisor (contract)
ULTIMATE EVAGREEN
05.2021 - 08.2021
- Partnered with all departments leaders to help all teams improve and achieve business goals together
- Actively sought out opportunities that enabled the organisation reach goals more effectively
- Utilised research, feedback and relationships and identified specific places where the organisation could work better
- Analysed the organisations processes and made adjustments accordingly to maximise performance.
Sales Executive
PANELS COMPANY LIMITED
10.2020 - 03.2021
- Generated revenue and collected monies from institutional markets on behalf of the company
- Established and developed long-term business relationships; source, identify and secured new business opportunities; generated creative solutions for clients, closed sales and delivered accurate reports
- Immediately paid into the business' bank accounts all cash or cheque payment received from sales made.
Customer Care Officer (National Service Personnel), Transit
GHANA PORT AND HARBOURS AUTHORITY
09.2019 - 07.2020
- Recorded daily trucks received and delivered and prepared and sent daily truck movement reports to terminal managers and field supervisors for meetings
- Sorted dwell time to calculate the number of days each truck has spent in the terminal
- Recorded and maintained customer grievances.
Assistant Warehouse Officer (Internship)
PSC TEMA SHIPYARD
08.2018 - 11.2018
- Prepared, issued of waybills order and monitored stock levels
- Received and handled materials into the warehouse
- Recorded the movement of materials into and out of the warehouse using excel.
Education
Graduate Diploma Training - Health, Safety and Environment in Oil and Gas Engineering -
GLOBAL ORGANIZATIONAL OIL AND GAS PROFESSIONALS INC - GOOGPro
08.2022
BSc Logistics Management -
REGIONAL MARITIME UNIVERSITY
06.2019
BSc Logistics Management (Double Degree Program 2+1+1; One year exchange program for my third year study) -
SHANGHAI MARITIME UNIVERSITY
07.2018
General Science -
OFORI PANIN SENIOR HIGH SCHOOL
05.2015
Skills
- Communication
- Flexibility and Adaptability
- Creative Thinking
- Attention to detail
- Leadership skills
- Teamwork skills
- Problem-Solving skills
- Interpersonal Relationship
- Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Lingo Software
- Flexsim Software
Languages
English
Chinese Mandarin
Akan
Phone
- Mobile, +233570937363
- Mobile, +233559425738
Awards
- Bachelor Degree Certificate, REGIONAL MARITIME UNIVERSITY AND SHANGHAI MARITIME UNIVERSITY, 06/2019, Graduated with First Class Honours
- SMU-TIANYUAN UNDERGRADUATE SCHOLARSHIP AWARD, Ningxia-Tianyuan Logistics Company, Awarded ''SMU Tianyuan Undergraduate Scholarship second prize'' for excellent academic performance during third year study in SMU-RMU BSc Logistics Management taught in Shanghai Maritime University.
- GPHA-NASPA CITATION, General Secretary to the GPHA-NASPA 2019/2020. Honoured a citation as GPHA-NASPA General Secretary for my administration prowess to the service personnel and GPHA as a whole.
References
- Mr. Ampomah, Warehouse Manager, +233242327671
- Miss Paulina Bawah, Transit Terminal Supervisor, +233244216309
- Mr. Kwadwo Ofori Twumasi, Lead Executive Officer, +233542391120
Hobbies and Interests
- Reading
- Swimming
- Researching
Projects
INTEGRAL OPTIMIZATION OF A DISTRIBUTION NETWORK, Worked on minimising the transportation cost of a company by using a linear programming software
Training
- Attended the Ghana Tertiary Women Summit, 2016
- Attended a Technip presentation on the future of Logistics in the Oil and Gas Industry, 2018
Timeline
OUTBOUND AGENT
SPORTS BETTING GROUP GHANA LTD.(BETWAY)
07.2023 - Current
Contact Centre- Tema (Contract)
CENTRAL SECURITIES DEPOSITY (DOMESTIC DEBT EXCHANGE PROGRAM PROJECT)
12.2022 - 02.2023
Merchandise and Logistics Officer
ERAMANNA DIETS AND FOODS
01.2022 - 05.2022
Business Development Officer
ERAMANNA DIETS AND FOODS
11.2021 - 12.2021
Operational Excellence Supervisor (contract)
ULTIMATE EVAGREEN
05.2021 - 08.2021
Sales Executive
PANELS COMPANY LIMITED
10.2020 - 03.2021
Customer Care Officer (National Service Personnel), Transit
GHANA PORT AND HARBOURS AUTHORITY
09.2019 - 07.2020
Assistant Warehouse Officer (Internship)
PSC TEMA SHIPYARD
08.2018 - 11.2018
Graduate Diploma Training - Health, Safety and Environment in Oil and Gas Engineering -
GLOBAL ORGANIZATIONAL OIL AND GAS PROFESSIONALS INC - GOOGPro
BSc Logistics Management -
REGIONAL MARITIME UNIVERSITY
BSc Logistics Management (Double Degree Program 2+1+1; One year exchange program for my third year study) -
SHANGHAI MARITIME UNIVERSITY
General Science -
OFORI PANIN SENIOR HIGH SCHOOL
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