Frank Bruce
Accra
Summary
Service-focused Manager dedicated to delivering positive customer experience to promote loyalty and repeat business. Experienced in directing and improving operations through effective employee motivational strategies and strong policy enforcement. Strong analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
Work History
Retail Service Station Manager
E.P. Bruce Ventures
2014.02 - 2023.11
- Planning, directing and evaluating the operations of the service station
- Managing staff and assigning duties
- Studying the market to determine consumer demand, potential sales volumes and effect of competitors’ operations on sales
- Determination of merchandise and services to be sold, and implement price and credit policies
- Locating, selecting, and procurement of merchandise for resale in the shell select shop
- Developing and implementing marketing strategies
- Utilizing and cooperating with required customer appreciation and incentive programs
- Planning budgets and authorization of expenditures
- Resolving customer complaints
- Determining staffing requirements and hire when necessary
- Enforcing all corporate, local, and Vivo Energy policies and procedures
- Create and maintain employee schedules
- Enforce progressive discipline policy with counselling sessions and written warnings when necessary.
Sales Associate
Relish Health Foods Ltd
2013.08 - 2014.01
- Specialized in product selection
- Helped customers pick out the right health product for their associated health condition.
National Service
SIC Life Insurance Company Ltd
2012.10 - 2013.07
- Processing of claims
- Explanation of policies to clients
- Assisting Clients with completing Proposals
- Endorsement and renewal of policies
- Dealing with reported cases
- Printing of statement and transaction accounts
- Underwriting of Proposal
- Policyholder Service.
Internship
Barclays Bank Ghana Ltd
2012.02 - 2012.04
- Providing the Retail Banking Unit up to date details of all customers across the various branches in Ghana
- Assisting the Local Business unit in organizing training programmes and business seminars for all Micro and Local Business clients
- Arranging logistics for training programmes - book rooms
- Sending invitations to participants, arrange equipment etc.
Community Service
Salvation Army School, Mamprobi
2010.07 - 2010.08
- Supervising and marking examination papers
Volunteering
Niinns Ventures, Kuku Hill Osu, Accra
- Wrote articles for Niinns Ventures website and assisted in project management services.
Education
Post Graduate Diploma - Business Administration
GIMPA Business School
Accra, Ghana12.2014
Bachelor of Science - Banking And Finance
Central University College
Accra, Ghana10.2012
High School Diploma -
Osei Kyeretwie Senior High School
Kumasi, Ghana10.2007
Skills
- Calm Under Pressure
- Microsoft Office Essentials
- Data Entry
- Remote Office Availability
- Networking
- Customer Relationship Management
Timeline
Retail Service Station Manager
E.P. Bruce Ventures
2014.02 - 2023.11
Sales Associate
Relish Health Foods Ltd
2013.08 - 2014.01
National Service
SIC Life Insurance Company Ltd
2012.10 - 2013.07
Internship
Barclays Bank Ghana Ltd
2012.02 - 2012.04
Community Service
Salvation Army School, Mamprobi
2010.07 - 2010.08
Volunteering
Niinns Ventures, Kuku Hill Osu, Accra
Post Graduate Diploma - Business Administration
GIMPA Business School
Bachelor of Science - Banking And Finance
Central University College
High School Diploma -
Osei Kyeretwie Senior High School