FLORENCE NANA AMA OWUSU
ACCRA,GHANA
Summary
Detail-oriented professional with proven expertise in Microsoft Office proficiency, time management, and client relationship management. Customer-oriented Public Relations Officer with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
NSS INTERN
GHANA REVENUE AUTHORITY
ACCRA, GHANA
2018.09 - 2019.08
- Increased team productivity by taking diligent meeting minutes.
- Solved complex problems with effective teamwork and communication skills.
- Streamlined filing system, enhancing office efficiency.
- Maintained a high level of service whilst dealing with client queries and complaints.
- Typing and printing of documents for meetings
- Wrote Tax Clearance Certificates for clients
FRONT DESK EXECUTIVE AND PERSONAL ASSISTANT
BARA CONCRETE PRODUCTS
Tema, GHANA
2014.01 - 2014.11
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
SYSTEM ADMIN And CAFE ATTENDANT
SURF ARENA BUSINESS CENTRE
Tema, GHANA
2012.06 - 2013.08
- Maintained cleanliness of reception area for professional appearance.
- Welcomed guests by providing friendly, efficient service.
- Managed guest bookings for seamless check-in experience.
- Assisted in administrative tasks to facilitate office operations.
Education
CERTIFICATE OF ACHIEVEMENT - AI CAREER ESSENTIAL
ALX GHANA
GHANA 2024.02 - 2024.04
Bachelor of Arts - PUBLIC RELATIONS
UNIVERSITY OF MEDIA, ARTS and COMMUNICATION
GHANA 2019.09 - 2021.06
Diploma of Higher Education - PUBLIC RELATIONS
JAYEE UNIVERSITY COLLEGE
GHANA 2016.10 - 2018.07
WEST AFRICAN SCHOOL CERTIFICATE EXAMINATION - GENERAL ARTS
CHEMU SENIOR HIGH SCHOOL
GHANA 2008.10 - 2012.05
Skills
- Microsoft office proficiency
- Time management
- Client relationship management
- Social media marketing
- Proofreading accuracy
- Public speaking confidence
- Effective communication
- Event planning
Timeline
CERTIFICATE OF ACHIEVEMENT - AI CAREER ESSENTIAL
ALX GHANA
2024.02 - 2024.04
Bachelor of Arts - PUBLIC RELATIONS
UNIVERSITY OF MEDIA, ARTS and COMMUNICATION
2019.09 - 2021.06
NSS INTERN
GHANA REVENUE AUTHORITY
2018.09 - 2019.08
Diploma of Higher Education - PUBLIC RELATIONS
JAYEE UNIVERSITY COLLEGE
2016.10 - 2018.07
FRONT DESK EXECUTIVE AND PERSONAL ASSISTANT
BARA CONCRETE PRODUCTS
2014.01 - 2014.11
SYSTEM ADMIN And CAFE ATTENDANT
SURF ARENA BUSINESS CENTRE
2012.06 - 2013.08
WEST AFRICAN SCHOOL CERTIFICATE EXAMINATION - GENERAL ARTS
CHEMU SENIOR HIGH SCHOOL
2008.10 - 2012.05