FLORENCE NANA AMA OWUSU
ACCRA,GHANA
Summary
Detail-oriented professional with proven expertise in Microsoft Office proficiency, time management, and client relationship management. Customer-oriented Public Relations Officer with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
NSS INTERN
GHANA REVENUE AUTHORITY
ACCRA, GHANA
09.2018 - 08.2019
- Increased team productivity by taking diligent meeting minutes.
- Solved complex problems with effective teamwork and communication skills.
- Streamlined filing system, enhancing office efficiency.
- Maintained a high level of service whilst dealing with client queries and complaints.
- Typing and printing of documents for meetings
- Wrote Tax Clearance Certificates for clients
FRONT DESK EXECUTIVE AND PERSONAL ASSISTANT
BARA CONCRETE PRODUCTS
Tema, GHANA
01.2014 - 11.2014
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
SYSTEM ADMIN And CAFE ATTENDANT
SURF ARENA BUSINESS CENTRE
Tema, GHANA
06.2012 - 08.2013
- Maintained cleanliness of reception area for professional appearance.
- Welcomed guests by providing friendly, efficient service.
- Managed guest bookings for seamless check-in experience.
- Assisted in administrative tasks to facilitate office operations.
Education
CERTIFICATE OF ACHIEVEMENT - AI CAREER ESSENTIAL
ALX GHANA
GHANA 02.2024 - 04.2024
Bachelor of Arts - PUBLIC RELATIONS
UNIVERSITY OF MEDIA, ARTS and COMMUNICATION
GHANA 09.2019 - 06.2021
Diploma of Higher Education - PUBLIC RELATIONS
JAYEE UNIVERSITY COLLEGE
GHANA 10.2016 - 07.2018
WEST AFRICAN SCHOOL CERTIFICATE EXAMINATION - GENERAL ARTS
CHEMU SENIOR HIGH SCHOOL
GHANA 10.2008 - 05.2012
Skills
- Microsoft office proficiency
- Time management
- Client relationship management
- Social media marketing
- Proofreading accuracy
- Public speaking confidence
- Effective communication
- Event planning
Timeline
CERTIFICATE OF ACHIEVEMENT - AI CAREER ESSENTIAL
ALX GHANA
02.2024 - 04.2024
Bachelor of Arts - PUBLIC RELATIONS
UNIVERSITY OF MEDIA, ARTS and COMMUNICATION
09.2019 - 06.2021
NSS INTERN
GHANA REVENUE AUTHORITY
09.2018 - 08.2019
Diploma of Higher Education - PUBLIC RELATIONS
JAYEE UNIVERSITY COLLEGE
10.2016 - 07.2018
FRONT DESK EXECUTIVE AND PERSONAL ASSISTANT
BARA CONCRETE PRODUCTS
01.2014 - 11.2014
SYSTEM ADMIN And CAFE ATTENDANT
SURF ARENA BUSINESS CENTRE
06.2012 - 08.2013
WEST AFRICAN SCHOOL CERTIFICATE EXAMINATION - GENERAL ARTS
CHEMU SENIOR HIGH SCHOOL
10.2008 - 05.2012
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