MITCHEL JERRY SESHIE
Adenta-Ashiyie
Summary
An industrious and dependable professional with a proven track record in managing multiple priorities and hectic work environments. I am a diligent team player with experience in administrative, sales, and customer service roles. I am a hardworking individual who always welcomes challenges as a means of self-development and personal growth, adept with customer service skills, innovative sales techniques, and detail-oriented administrative office management skills.
Overview
2
2
years of professional experience
Work History
DIGITAL AND INCLUSIVE BANKING OFFICER (SALES & MARKETING) AND CUSTOMER SERVICE (NSS)
CALBANK PLC
MADINA-ACCRA
11.2023 - 12.2024
- Drove Digital Financial Services strategically through the marketing and adoption of alternative banking channels to increase the bank’s customer base by 25%.
- Researched and identified new business opportunities and markets to cross sell bank financial products leading to surpassing sales targets.
- Responsible for gathering customer feedback on the services provided, identifying areas that could be made better for customer satisfaction.
- Responsible for delivering top notch customer service by responding to 95% of calls and emails to assist customer needs and solve their issues.
- Engaging with customers both on field and online to onboard them on banking services which led to 40% increment of new clients.
- Surpassed digital sales targets by 40% and also recommended and sold a range of customer banking products, insurance solutions based on each customer’s needs for example; life insurance & motor/vehicle insurance.
- Ensured a positive customer experience by addressing clients’ questions, concerns and requests in an appropriate and timely manner.
- Built and maintained strong customer relationships to promote customer fidelity, to increase customer retention.
ADMINISTRATIVE ASSISTANT
JONNY RICHARD'S EARLY LEARNING CENTER
ADENTA ASHIYIE
12.2022 - 06.2023
- Provided administrative support to top management to help augment smooth workflow and increase productivity.
- Responsible for keeping accurate records of students for easy retrieval and also facilitating admissions for new students to ensure effective organization.
- Scheduled meetings and appointments between staff and clients to ensure effective time managements and clear communication.
- Responsible for budget tracking and preparing financial reports on expenses to ensure financial stability.
- Attended to client’s queries through client office visits, emails and phone calls to ensure customer satisfaction and professionalism.
ADMINISTRATIVE SECRETARY INTERNSHIP
GHANA GRID COMPANY
TEMA, ACCRA
07.2022 - 09.2022
- Scheduled and coordinated meetings, travel arrangements and appointment for top management.
- Directed and answered phone calls, emails and inquiries among departments to ensure smooth communication.
- Responsible for handling data entries and presentations using Microsoft suite tools.
- Maintained and handled office files, records and documents to ensure organization and efficiency within the company.
- Cultivated professional relationships among coworkers and used effective communication skills to promote a healthy work environment.
Education
Diploma - System Engineering Program
IPMC
North legon01-2025
BSc (Hons) - Business Administration Program
GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMINISTRATION (GIMPA)
Greenhill01.2023
GENERAL ARTS -
POPE JOHN SENIOR HIGH SCHOOL AND MINOR SEMINARY
Koforidua01.2018
ST SYLVANUS BASIC SCHOOL
Pokuase01.2015
Skills
- Microsoft Office proficiency
- Self-motivated nature
- Customer service and communication
- Problem solving
- Multitasking and pressure management
- Office administration and organization
- Critical thinking
- Computer literacy
References
- Lovia, Wesley - Otoo, Manager, 0244767322, Calbank PLC madina branch
- Eugenia, Anaman, Operations Supervisor, 0243762150, Calbank PLC madina branch
- John, Seshie, Proprietor, 0200396875, John Richards early learning center
- Prince Derrick, Dodo, Lecturer, 0244077014, GIMPA
- Joyce, Aglah, GRIDco, TSD services
Timeline
DIGITAL AND INCLUSIVE BANKING OFFICER (SALES & MARKETING) AND CUSTOMER SERVICE (NSS)
CALBANK PLC
11.2023 - 12.2024
ADMINISTRATIVE ASSISTANT
JONNY RICHARD'S EARLY LEARNING CENTER
12.2022 - 06.2023
ADMINISTRATIVE SECRETARY INTERNSHIP
GHANA GRID COMPANY
07.2022 - 09.2022
Diploma - System Engineering Program
IPMC
BSc (Hons) - Business Administration Program
GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMINISTRATION (GIMPA)
GENERAL ARTS -
POPE JOHN SENIOR HIGH SCHOOL AND MINOR SEMINARY
ST SYLVANUS BASIC SCHOOL
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