Ethel Coffie
Accra / Linkedin.com/in/ethel-cofie,AA
Summary
Dedicated and resourceful graduate with experience supporting innovation initiatives. Skilled in project coordination, effective communication, and teamwork. Passionate about applying creative thinking and problem-solving to support organizational goals and drive positive change. Consistently driven by high standards and results-oriented approach.
Overview
8
8
years of professional experience
Work History
National Service Person
Electricity Company of Ghana Ltd
11.2024 - Current
- Assisting in the development and implementation of innovation-driven projects and initiatives aligned with the organization's strategic objectives.
- Participating in brainstorming sessions, meetings, and idea incubation activities to promote creativity and continuous improvement in the directorate.
- Contributing to the promotion of the directorate’s core values: creativity, relevance, enthusiasm, agility, teamwork, and encouragement.
- Assisting in designing visual communication materials and infographics to enhance the visibility of the directorate’s work.
- Participating in the planning and organization of the innovation forum.
- Providing administrative support and assistance to senior managers and officers, including minute-taking, scheduling, and correspondence.
Intern
Gcb Bank Plc
06.2023 - 08.2023
- Setting up user profiles on the core banking application (Flexcube) and other third-party applications such as Intelligence Business Processing System (IBPS), Newgen Clearing System (NCS), Eaglepay, Kastle, Transflow, Etranzact etc.
- Unlocking and resetting user passwords and communicating them to users via mail or incident management system (Service Desk).
- Participating in weekly in-house training, learning, and knowledge-sharing circles.
- Assisting in managing daily branch activities, including branch (customer) interactions.
- Assigning roles and branches to user profiles in the system.
- Transferring or migrating accounts to different classes.
Deputy Manager
Sarkus Multimedia Ltd
09.2017 - 08.2022
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Liaised with team members, stakeholders, and vendors to coordinate activities, provisioning, environment setup, risk mitigation, and follow-up.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Generated repeat business through exceptional customer service.
Education
Information Technology
Methodist University Ghana
Dansoman, Accra11-2024
Certificattion - AI Career Essentials
Alx Africa
Accra04-2024
Certification - Data Science And Analytics
Ghana Tech Lab
Accra06-2023
Diploma - Human Resource Development And Marketing
Management Accountancy Technology Institute
Accra01-2013
Skills
- Attention to detail
- Analytical thinking
- Time management
- Teamwork and collaboration
- Multitasking
- Reliability
- Adaptability and flexibility
Additional Information
Reference
- Mr. Enoch Joe Mensah
Head of Branch Operations and Business Support
GCB BANK Plc.
Tel: +233(0)20 766 6667
- Mrs. Ruth Larbi
Head of IT Department
Methodist University Ghana
Tel: + 233(0)20 815 9179
- Mr. Samuel Ampem-Asare
Director of the Innovation and
Strategic Business Management Directorate (ECG)
Tel: +233(0)24 981 5996
Timeline
National Service Person
Electricity Company of Ghana Ltd
11.2024 - Current
Intern
Gcb Bank Plc
06.2023 - 08.2023
Deputy Manager
Sarkus Multimedia Ltd
09.2017 - 08.2022
Information Technology
Methodist University Ghana
Certificattion - AI Career Essentials
Alx Africa
Certification - Data Science And Analytics
Ghana Tech Lab
Diploma - Human Resource Development And Marketing
Management Accountancy Technology Institute
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