Esther Konadu Mensah
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
National Service Personnel
Ace Medical Insurance Limited
11.2023 - Current
- Duties include but not limited to: Keeping records of customer interactions, processing customer accounts and filing documents Following communication procedures, guidelines and policies Taking the extra mile to engage customers
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Conducted comprehensive assessments of client accounts, identifying areas for improvement and growth opportunities.
- Enhanced customer satisfaction by promptly addressing and resolving concerns in a professional manner.
Church Secretary
Christ Apostolic Church International (Zion Assembly)
01.2019 - Current
- Created and updated membership rosters, church documents and basic reports.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Served as a liaison between the pastor, ministry leaders, volunteers, and parishioners to foster open communication channels within the church community.
- Managed the church calendar effectively to accommodate various ministries'' activities without conflicts or overlaps.
Entrepreneur
Rubarbeads (self - Owned)
07.2017 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Service Executive
Ace Medical Insurance Limited
10.2022 - 02.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Described product and service details to customers to provide information on benefits and advantages.
Sales Associate
Mc-Est Junior Ventures
05.2017 - 09.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
New Juaben Senior High School
Bachelor of Science - Marketing
Knutsford University College
East Legon11.2023
Skills
- Strong empathy
- Client Retention Strategies
- CRM software proficiency
- Customer Relations
- Proficient in Microsoft word,excel,powerpoint
- Relationship Building
- Customer Complaint Resolution
- Client Base Retention
- Data Confidentiality
- Brand Marketing
Accomplishments
- Treasurer for the Christ Apostolic Students Association 2016/2017 academic year
- Played an active role and participated in the Arts of Public Speaking competition which emerged the business class winners for the year 2016/2017
Languages
English and Akan
Personal Information
- Gender: Female
- Nationality: Ghanaian
References
- Mr. Solomon Awuku, Chief Executive Officer, 0244986026
- Mrs Linda Mensah, C. E. O of Mc-Est Junior Ventures, 0545371288
Hobbies and Interests
- Reading
- Music
- Internet Browsing
Timeline
National Service Personnel
Ace Medical Insurance Limited
11.2023 - Current
Customer Service Executive
Ace Medical Insurance Limited
10.2022 - 02.2024
Church Secretary
Christ Apostolic Church International (Zion Assembly)
01.2019 - Current
Entrepreneur
Rubarbeads (self - Owned)
07.2017 - Current
Sales Associate
Mc-Est Junior Ventures
05.2017 - 09.2022
New Juaben Senior High School
Bachelor of Science - Marketing
Knutsford University College
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