Esther Anin
Amasaman
Summary
IT Specialist with expertise in system efficiency, user satisfaction, and IT support at Ghana Infectious Diseases Center. Skilled in database management, Windows deployment, and technical troubleshooting. Recognized for exceptional problem-solving abilities and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Officer
Ghana Infectious Diseases Center
01.2022 - Current
- Managed and optimized the hospital's Active Directory and Hospital Management System to enhance user access and security.
- Designed and implemented a comprehensive database system for the laboratory department, improving record-keeping and data accessibility.
- Led the successful deployment of an IP phone system, enhancing internal communication.
- Conducted proactive network monitoring to improve system uptime and reliability significantly.
- User creation for new client management, streamlining onboarding processes, and improving customer support.
- Managed backups and ensured security with antivirus protection.
- Resolved network connectivity issues.
IT Support
University of Ghana Medical Center Ltd
09.2020 - 08.2021
- Managed users on Active Directory and Hospital Management System
- Conducted electronic health records system analysis and updates
- Managed network users with Group Policy
- Deployed and configured Windows machines, adding them to the domain
- Resolved issues related to the HMS (Hospital Management System)
- Set up user profiles in HMS for unit officers (nurses, doctors, administrators)
- Conducted backups for the electronic medical records system
- Resolved network connectivity issues
- Configured IP phones
- Improved system uptime through proactive network monitoring and issue resolution
Informal Pension Agent
United Pension Trustees
04.2015 - 01.2015
- Managed and analyzed the Informal Pension Scheme database
- Conducted electronic data capture of new customers using mobile phones
- Assisted in resolving issues related to deduction failures
- Reminded customers of deduction dates through mobile money wallets
- Compiled monthly reports on contributions
- Increased customer retention by 80% through efficient issue resolution and follow-ups
Internship
Standard Chartered Bank
04.2012 - 08.2013
- Developed a database for managing new clients
- Managed software issues assigned to the IT team
- Assisted users with workstation problems
- Resolved login and domain issues
Education
Bachelor of Science - Information Technology
Bluecrest College
06.2018
Professional Diploma - Information Technology
Ghana Institute of Management and Public Administration
01.2013
WASCE -
O'Reilly Senior High School
01.2008
Skills
- Hardware and software management, and troubleshooting
- Windows machine configuration and deployment
- Windows Server configuration and management
- Cloud computing
- Network security
- Managing users in Active Directory
- Creation and management of Group Policy
- Managing users and computers on the network
- Backup management
- Microsoft 365
- Power BI virtualization
Technical Proficiency skills
- Operating Systems: Windows Server, Windows 11
- Tools And Software: Microsoft Suite, Team Viewer, Any Desk, Microsoft Teams, Slack, Nagios, PRTG Network Monitor
SOFT SKILLS
- Active listening
- Teamwork
- Collaboration
- Communication
- Fast learner
Certification
- Microsoft Certified Professional
- Microsoft Certified Solutions Associate (Windows Server 2008)
- Microsoft Security Fundamentals
- CompTIA Security+
References
- Dr. Joseph Oliver-Commey, Ag. Ghana Infectious Disease Centre, 0244264840
- Mr. Richard Aggrey, University of Ghana Medical Centre (Head ICT), 0243866742
- Mr. Ernest Ofori Andoh, University of Ghana Medical Centre (Principal Manager ICT), 0546803347
Languages
English
First Language
Timeline
IT Officer
Ghana Infectious Diseases Center
01.2022 - Current
IT Support
University of Ghana Medical Center Ltd
09.2020 - 08.2021
Informal Pension Agent
United Pension Trustees
04.2015 - 01.2015
Internship
Standard Chartered Bank
04.2012 - 08.2013
Bachelor of Science - Information Technology
Bluecrest College
Professional Diploma - Information Technology
Ghana Institute of Management and Public Administration
WASCE -
O'Reilly Senior High School
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