Elvis Hamilton Attakorah
Abelemkpe
Summary
Accomplished IT professional accustomed to troubleshooting and diagnosing hardware and software issues. Promptly implements resolutions to mitigate inefficiencies. Skilled in remote desktop support and network connectivity. Ambitious student committed to supporting large- and small-scale IT projects and duties. Analyses performance trends and implements emerging technologies to upgrade operational efficiency. Driven professional eager to leverage IT education into hands-on support role. Mastery of troubleshooting, diagnosis and data security. Excels in risk mitigation and disaster recovery. Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Officer
NATIONAL SERVICE PERSONNEL, Authority, NCA
2022.09 - 2023.10
- Monitored screens and conducted biometric checks
- Provided technical support for hard drive changes, memory upgrades, etc
- Ensured antivirus and system updates were implemented
- Utilized Microsoft PowerApps for various tasks
- Assisted with networking activities and cable termination
- Diagnosed and troubleshooted software and hardware faults in person and by phone
- Devised and integrated solutions to manage and improve end user devices
- Increased overall hardware security by 90% to stimulate high-quality customer experience
- Prioritized and handled up to over 50 open cases simultaneously
- Worked in team of 6 to provide exceptional first-line IT support to over 50 users
- Kept company servers updated and running correctly to prevent operational disruptions
- Directed timely configuration of hardware for updates, repairs and maintenance
- Installed, tested ad integrated software products
- Set-up new users with IT systems and equipment, offering further support and guidance to new starters
- Optimized, upgraded and monitored network infrastructure for reliable performance
- Offered flexible assistance to resolve major system issues outside of normal working hours
- Conducted risk assessments to identify system weaknesses and recommend improvements
- Handled overall IT governance, managing supplier selection and sourcing strategies to improve operational resilience.
INTERNSHIP
National Communications Authority, NCA
2019.04 - 2019.06
- Provided IT help desk support and assisted with printer installation, updates, and checks
- Ensured antivirus installation and updates were up to date
- Performed system updates and installations of Windows
- Set up meeting rooms with projectors and terminated network cables
- Wrote reports outlining project progress and results
- Conducted testing to diagnose system faults.
Education
BSc: Information Technology Management -
UNIVERSITY OF PROFESSIONAL STUDIES
Accra, Ghana06.2022
Skills
- Outstanding communication
- Service management
- Exceptional telephone etiquette
- Technical documents comprehension
- Skilled in TCP/IP and WAN
- LAN aptitude
- Hardware diagnosis
- Troubleshooting proficiency
- Software diagnosis
- Hardware upgrades
- Technical issues analysis
- Knowledgeable in Mac systems
- Application support
- Desktop support
- Data entry
- Application installations
- Network troubleshooting
- Device management tools
- Customer support needs assessment
- Patch management
- Contract hardware maintenance
- Procedural documentation
- Risk & Vulnerability Assessment
- Project Management
- Troubleshooting
- Report Writing
- Customer Service
- IT Asset Management
- Virtualization Technologies
- Information Security
- Network Administration
- IT resource use
Certification
- Network Security CISCO
- Windows Registry
References
- Mariam Yakuba, Administrative Officer, mariam.yakubu@nca.org.gh
- Kwame Daddey, Cybersecurity Specialist, kodaddey@softafrique.net
- Rimaskeb Cobson-Cobbold, Assistant Manager, information Technology, rimaskeb.cobson-cobbold@nca.org.gh
Hobbies and Interests
- Music
- Football
- Gaming
- Tennis
Timeline
IT Officer
NATIONAL SERVICE PERSONNEL, Authority, NCA
2022.09 - 2023.10
INTERNSHIP
National Communications Authority, NCA
2019.04 - 2019.06
BSc: Information Technology Management -
UNIVERSITY OF PROFESSIONAL STUDIES
- Network Security CISCO
- Windows Registry
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