ERIC NYANTEH OSAE
Accra
Summary
Dynamic client service professional with a proven track record at Metropolitan Group, excelling in customer satisfaction and relationship building. Skilled in problem resolution and data management, I have consistently achieved top sales awards while fostering loyalty and trust. My proactive approach and effective communication ensure exceptional service delivery.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Client Service Personnel
METROPOLITAN GROUP
Accra
12.2008 - Current
- Resolved customer enquiries at the first point of contact, unless specialist knowledge or further investigation was required.
- Responded promptly to customer enquiries in person, via telephone, letter, and e-mail, maintaining professionalism and efficiency.
- Used the in-house system to record necessary information and instigate actions.
- Keeping up to date with all the company's products, services and procedures.
- Processing orders, forms, applications and requests for information.
- Resolved customer questions and queries efficiently, ensuring satisfaction.
- Explaining the features and benefits of products and services to customers.
- Directing requests and unresolved issues to other colleagues for help.
- Promoting the company’s products and services to customers.
- Developing key customer relationships.
- Handling complaints in line with company guidelines.
- Identifying sales opportunities and then forwarding on a customer’s details to the relevant personnel.
- Quickly researching and investigating issues that concern a customer.
- Preparing daily, weekly, and monthly reports for senior managers.
- Coaching and developing team members in soft skills.
- Writing reports and business correspondence.
- Building customer relationships and loyalty.
- Handling objections professionally.
- Managing customer expectations.
- Promoted products and services to increase customer awareness and engagement.
- 2 times best sales and client service executive in Accra for 2011 and 2014 respectively and the overall best sales and client service person for 2013/2014 metropolitan accounting period.
- 1st runner-up best sales person for Accra Zone, 2014/2015 metropolitan accounting period.
Assistant Public Relation Manager
GA DISTRICT MUTUAL HEALTH INSURANCE SCHEME
Amasaman
08.2007 - 08.2008
- Processed NHIS card renewal requests to ensure timely coverage for contributors
- Responded to inquiries from contributors, providing accurate information and support
- Successfully reorganized call escalation protocol
- Printed health insurance identity cards for contributors to facilitate access to services
- Registered clients in data processing unit
Administrative Assistant- June,2005- October, 2005
MEDICAL, EDUCATIONAL EQUIPMENT SCIENTIFIC LIMITED (MES)
- Writing of profoma invoice
- Type official correspondence
- Route incoming telephone calls
- Helped implement new telephone system
- Distribute mail and interoffice memoranda
- Helping in drafting of quotations and tender preparation
- Responsible for administration and reconciliation of petty cash fund
Education
Bachelor of Science - Management Studies
UNIVERSITY OF CAPE COAST-CENTRE FOR CONTINUING EDUCATION
Accra01-2013
Diploma - Oil and Gas Marketing Management
MANAGEMENT DEVELOPMENT AND PRODUCTIVITY INSTITUTE & Goodwill International Group( MDPI-GIG)
01-2012
HND - Marketing
TAKORADI POLYTECHNIC
Takoradi01-2007
Business - Accounting Option
Faith Baptists Senior Secondary School
01-2003
Skills
- Customer service
- B2B environment
- Customer relationships
- Information presentation
- Self-motivated
- Continuous improvement
- Initiative
- Patience
- Customer feedback interpretation
- Customer data management
- Recommendations
- Impartial advice
- Listening
- Customer satisfaction
- Telephone etiquette
- Problem resolution
- Email handling
- Call handling
Certification
- BCL Consulting, Nungua, Greater Accra, Executive Certificate in Teller & Stellar Service, 05/01/12
- IPMC, Takoradi, Western, ICT - A Competitive Tool in Business Management, 04/01/07
- Takoradi Polytechnic - SRC Academic Board, Takoradi, Western, Building Capacity through Strategic Seminar - Certificate of Participation, 05/01/06
- Takoradi Polytechnic - PROMAGS, Takoradi, Western, Certificate of Merit - Vice President, 2005/2006
References
Available on request.
Personal Information
- Citizenship: Ghanaian
- Date of Birth: 07/04/83
- Place of Birth: Korle Bu Teaching Hospital, Accra, Ghana
Timeline
Client Service Personnel
METROPOLITAN GROUP
12.2008 - Current
Assistant Public Relation Manager
GA DISTRICT MUTUAL HEALTH INSURANCE SCHEME
08.2007 - 08.2008
Administrative Assistant- June,2005- October, 2005
MEDICAL, EDUCATIONAL EQUIPMENT SCIENTIFIC LIMITED (MES)
Bachelor of Science - Management Studies
UNIVERSITY OF CAPE COAST-CENTRE FOR CONTINUING EDUCATION
Diploma - Oil and Gas Marketing Management
MANAGEMENT DEVELOPMENT AND PRODUCTIVITY INSTITUTE & Goodwill International Group( MDPI-GIG)
HND - Marketing
TAKORADI POLYTECHNIC
Business - Accounting Option
Faith Baptists Senior Secondary School