Eric Oduro Kyeremeh
Summary
Eric Oduro kyeremeh was born on 18Th October, 1987 in Techiman-Ghana. I am married with three children. I aim to add up knowledge and experience gained from previous employment to my current organization to improve on its efficiency and quality of service to its respective customer at large. I have a drive for positive results, strong interpersonal skills, ability to go the extra mile, and always a good heart for customers. Due to my commitment and putting my customers first in my routine tasks, I was awarded the best customer Service star on two occasions 2022 and 2023 at my current employment organization National Investment Bank LTd-Techiman Branch-Ghana.
Overview
12
12
years of professional experience
Work History
Customer Service Officer
National Investment Bank LTD
08.2023 - Current
- Created reports summarizing customer feedback data for management review
- Answered customer inquiries via telephone, email and face-to-face contact
- Requesting and issuing of customers cheque, ATM's and MasterCards, Printing or emailing customers normal and visa statement
- Provided customer service in a courteous and professional manner
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Back Office Assistant
National Investment Bank LTD
05.2023 - 08.2023
- Processing of salaries and allowance for customers
- Processing of both in house cheques and other bank's cheques through clearing department
- Processing of funds transfer both internal and external
- Preparation of monthly reports on Branch performance.
Accounts Opening Officer
National Investment Bank Ltd
03.2022 - 04.2023
- Interviewed customers to obtain information needed for opening accounts
- Maintained records of all accounts opened and closed in accordance with established procedures
- Facilitated smooth onboarding process for new customers by ensuring all necessary documents are submitted correctly
- Entered new account information into computers and filed related forms and other documents
- Processed new account openings, including checking for compliance with Anti-Money Laundering rules
- Helps in Updating and reactivating old and dormant accounts for customers.
Messenger/Cash Operative Officer (Cashboy)
National Investment Bank LTD
11.2014 - 03.2022
- Providing errands to both colleagues and supervisors
- Assisting Tellers in movement of their cash from their respective cubicles and transferring them with the Head Teller to the branch vault
- Assisting in the movement of branch excess cash to the regional cash center
- Assisting customers in moving their bulk withdrawn cash from the premises of the bank
- Assisting customers in other customers service related issues.
Accounts Clerk
The Church of Pentecost-Abourso District Techiman
09.2013 - 10.2014
- Preparation of income and expenditure accounts
- Recording both receipt and payment translation in receipt register and payment voucher
- Preparation church reports
- Reconciliation of records of receipts and payments with Bank statements.
Mobile Banker
God is Perfect Microfinance LTD
02.2012 - 08.2013
- Maintained accurate records of all transactions and activities related to customers' accounts
- Recommended bank products and services to current and prospective customers
- Mobilization of customers funds and helping them to do savings against future circumstances.
Education
Bachelor Of Business Administration In Accounting - Accounting
Valley View University-Ghana
Oyibi, Ghana12.2023
Diploma In Business Studies - Accounting
Sunyani Polytechnic
Sunyani, Ghana06.2011
Skills
- Computer literate - Microsoft word/Excel
- Excellent customer service
- Teamwork
- Emotional intelligence
- Easily adapted to changes
- Opened to multiple tasks
- Can work overtime
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Officer
National Investment Bank LTD
08.2023 - Current
Back Office Assistant
National Investment Bank LTD
05.2023 - 08.2023
Accounts Opening Officer
National Investment Bank Ltd
03.2022 - 04.2023
Messenger/Cash Operative Officer (Cashboy)
National Investment Bank LTD
11.2014 - 03.2022
Accounts Clerk
The Church of Pentecost-Abourso District Techiman
09.2013 - 10.2014
Mobile Banker
God is Perfect Microfinance LTD
02.2012 - 08.2013
Bachelor Of Business Administration In Accounting - Accounting
Valley View University-Ghana
Diploma In Business Studies - Accounting
Sunyani Polytechnic
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