Janette Naa Ayorkor Ayerh
Teshie,Ledzokuku Municipal Assembly
Summary
I am a young lady who studied Accounting, Finance with computing for First degree. An unruffled young lady who aims to be impacted with skills and talents where ever am positioned. Many years of working experience with an enormous zeal for persistence and the ability to work with minimal supervision. Builds positive working relationships organisation-wide. Results-driven and well-vested in challenging my abilities to elevate my growth and career.
Overview
11
11
years of professional experience
Work history
CUSTOMER SERVICE OFFICER
Fidelity Bank
- Adhered strictly to policies and procedures for continued company compliance.
- Answered and re-directed calls for swift resolution.
- Engaged in team-building activities to build rapport with staff.
- Participated in meetings to discuss goals and sales target.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Maintained working knowledge of available products and services.
- Responded to and summarised customer complaints and feedback.
- Recorded and processed customer data accurately.
- Responded to customer queries and provided excellent customer service.
Finance Officer
Innovate Solutions, Fidelity Bank
04.2019 - 07.2022
- Recording of payables and preparation of payment vouchers
- Monthly Bank reconciliation and statutory payments
- Processing Loan forms
- Writing of cheques and keeping of petty cash
- Cash withdrawal
- Going on official errands for the GM
- Stock taking
- Pay slips for employee and issuing of VAT invoices
Finance Officer Assistance
Cenit Energy Limited
10.2017 - 08.2018
- Paying of statutory
- Recording of payables
- Preparation of payment vouchers
- Assisting in monthly Bank reconciliation
- Running other errands for the Finance department
- Processed journals and compiled supporting documentation to review to maintain quality control standards.
- Monitored and reviewed financial controls, processes and procedures to enable best practice development.
GCB
08.2016 - 08.2016
- Working on customer's overdrafts
- Customer service
- Going on errands for staffs at the corporate finance department
NIB
07.2015 - 08.2015
- Customer services
- Assisting customers to filling withdrawal or deposit forms
- Running errands for cashiers
Receptionist/Administrative Officer
Golden Dragon
12.2013 - 08.2014
- Monitored office inventory supplies, re-ordering for service provisions.
- Organised meetings and events guaranteeing professional results.
- Cultivated and deepened relationships with customers by providing exceptional service.
- Took minutes and thorough notes in meetings for distribution.
- Prepared regular reports on expenses and office budgets.
- Made travel arrangements and booked accommodation for senior staff.
- Hired maintenance vendors to repair damaged office equipment.
Shop Attendant
Total Filling Station
07.2011 - 09.2013
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Supervised junior staff activities and kept shop operational.
- Verified identities to control sales of age-restricted items.
Education
Bachelor of Arts - Law
Central University College
AccraBachelor - Accounting
Kumasi Technical University
KumasiHigher National Diploma - Accounting
Kumasi Technical University
KumasiSkills
- Good customer relationship
- Goal driven
- An athlete sprinter (2007 - 2016)
- Well organized
- Good writer
- Good management skills
- Ability to work with minimal supervision
- Has the ability to lead and supervise
- Ready to acquire new knowledge and skills
- Great verbal communication
- Computer Literate
- Microsoft Word, PowerPoint & Excel
- Microsoft Access
- Microsoft Outlook
- Microsoft Office
- Sage 300
- Xero
Languages
English
Fluent
Timeline
Finance Officer
Innovate Solutions, Fidelity Bank
04.2019 - 07.2022
Finance Officer Assistance
Cenit Energy Limited
10.2017 - 08.2018
GCB
08.2016 - 08.2016
NIB
07.2015 - 08.2015
Receptionist/Administrative Officer
Golden Dragon
12.2013 - 08.2014
Shop Attendant
Total Filling Station
07.2011 - 09.2013
CUSTOMER SERVICE OFFICER
Fidelity Bank
Bachelor of Arts - Law
Central University College
Bachelor - Accounting
Kumasi Technical University
Higher National Diploma - Accounting
Kumasi Technical University
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