Enoch Appiah
Kumasi
Summary
Driven by a commitment to excellence, I honed my report writing and service delivery skills at Consolidated Bank Ghana, enhancing customer satisfaction significantly. My tenure at Tafo Teaching Hospital and University For Development Studies, and Consolidated Bank Ghana (CBG) fostered robust problem-solving abilities, IT proficiency, and Finance marking me as a results-oriented professional adept in both hard and soft skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
National Service Person
Consolidated Bank Ghana
11.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Responded to customer calls and emails to answer questions about products and services.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Internship Student
Tafo Teaching Hospital
08.2023 - 11.2023
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Developed skills in the accounting field
Community Project (Field Practicum)
University For Development Studies
04.2021 - 06.2021
- Developed data analysis skills
- Developed problem solving strategies
- Contributed to a positive team environment by collaborating with fellow students on group projects and presentations.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Developed presentation skills
- Collected, arranged, and input information into database system.
Community Project (Field Practicum)
University For Development Studies
04.2018 - 06.2018
- Developed data collection skills
- Developed report writing skills
- Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
- Developed data entry skills
- Developed community entry skills
Education
Bachelor of Science - Accounting And Finance
University For Development Studies
Upper West Region, Wa11.2023
Diploma - Business Studies
University For Development Studies
Upper West Region, Wa11.2021
Skills
- Service Delivery
- Report Writing
- Assessing risks
- Staff Development
- Operational assessment
- IT Skils
Certification
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
Languages
English
Bilingual or Proficient (C2)
Timeline
National Service Person
Consolidated Bank Ghana
11.2023 - Current
Internship Student
Tafo Teaching Hospital
08.2023 - 11.2023
Community Project (Field Practicum)
University For Development Studies
04.2021 - 06.2021
Community Project (Field Practicum)
University For Development Studies
04.2018 - 06.2018
Bachelor of Science - Accounting And Finance
University For Development Studies
Diploma - Business Studies
University For Development Studies
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