Summary
Overview
Work History
Education
Skills
Timeline
Generic
Emmanuel Yaw Benin

Emmanuel Yaw Benin

IT
Acc

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
10
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Manager

Shakes Orphan Aid Foundation
Accra
01.2018 - 08.2021
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Network Engineer

Ssnit(Pension House)
Accra
01.2012 - 12.2014
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Troubleshot complex multi-vendor network service provider issues.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Performed troubleshooting for Juniper, Cisco, and packet analysis.
  • Assisted with implementation and support of network monitoring tools.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.

Clearing Agent

Ghaney Shipping
Accra
02.2014 - 12.2015
  • Coordinated post-entry activities on customer's behalf.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Completed accurate data input or corrections into computer files.

Education

CISCO CERTIFIED NETWORK ASSOCIATE - Networking

GIMPA
Accra
01.2014 - 02.2015

Professional Advance Diploma - Hardware And Networking

IPMC
Accra
02.2010 - 01.2012

SSCE - General Arts

Apam Secondary School
Apam ,central Region
05.2002 - 07.2005

Skills

Strategic planning

Hardware and software installation

File system administration

Technical Support

Program installations

Staff Management

Coaching and mentoring

Budgeting

Job inspections

Timeline

Manager

Shakes Orphan Aid Foundation
01.2018 - 08.2021

Clearing Agent

Ghaney Shipping
02.2014 - 12.2015

CISCO CERTIFIED NETWORK ASSOCIATE - Networking

GIMPA
01.2014 - 02.2015

Network Engineer

Ssnit(Pension House)
01.2012 - 12.2014

Professional Advance Diploma - Hardware And Networking

IPMC
02.2010 - 01.2012

SSCE - General Arts

Apam Secondary School
05.2002 - 07.2005
Emmanuel Yaw Benin IT