Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Manager
Shakes Orphan Aid Foundation
Accra
01.2018 - 08.2021
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Managed and motivated employees to be productive and engaged in work.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Network Engineer
Ssnit(Pension House)
Accra
01.2012 - 12.2014
Managed, tracked, and coordinated problem resolution and escalation processes.
Troubleshot complex multi-vendor network service provider issues.
Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Performed troubleshooting for Juniper, Cisco, and packet analysis.
Assisted with implementation and support of network monitoring tools.
Monitored network capacity and performance to diagnose and resolve complex network problems.
Clearing Agent
Ghaney Shipping
Accra
02.2014 - 12.2015
Coordinated post-entry activities on customer's behalf.
Built working relationships with clients to foster loyalty and encourage repeat business.
Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Completed accurate data input or corrections into computer files.
Education
CISCO CERTIFIED NETWORK ASSOCIATE - Networking
GIMPA
Accra
01.2014 - 02.2015
Professional Advance Diploma - Hardware And Networking
IPMC
Accra
02.2010 - 01.2012
SSCE - General Arts
Apam Secondary School
Apam ,central Region
05.2002 - 07.2005
Skills
Strategic planning
Hardware and software installation
File system administration
Technical Support
Program installations
Staff Management
Coaching and mentoring
Budgeting
Job inspections
Timeline
Manager
Shakes Orphan Aid Foundation
01.2018 - 08.2021
Clearing Agent
Ghaney Shipping
02.2014 - 12.2015
CISCO CERTIFIED NETWORK ASSOCIATE - Networking
GIMPA
01.2014 - 02.2015
Network Engineer
Ssnit(Pension House)
01.2012 - 12.2014
Professional Advance Diploma - Hardware And Networking