Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Languages
Quote
Interests
Timeline
Generic

PATRICK AGBENYEGAH

Accra- NEW ACHIMOTA, MILE 7,AA

Summary

A seasoned Manager at Innovative Technology Services LLC, I leveraged skills in operational planning and team leadership to enhance productivity and customer satisfaction. By implementing strategic planning and fostering a culture of continuous improvement, I significantly improved service quality and operational efficiency, achieving key performance targets and driving business growth.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action].

Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

6
6
years of professional experience

Work History

MANAGER

INOVATIVE TECHNOLOGY SERVICES LLC
05.2019 - 10.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

SUPERVISOR OF OPERATIONS

INNOVATIVE TECHNOLOGY SERVICE LLC
02.2019 - 08.2020
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
  • Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
  • Coordinated with other departments to ensure smooth operation and timely completion of projects.
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
  • Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.

Education

Associate of Arts - THEOLOGY (MISSIOLOGY)

TELL NETWORK INTERNATIONAL MINISTRY
KENYA
06-2024

Associate of Arts - THEOLOGY

ST. VICTOR MAJOR SEMINARY
TAMALE GHANA
09-2009

Associate of Arts - PHILOSOPHY

ST, AUGUSTINE MAJOR SEMINARY
TAMALE GHANA
09-2000

Skills

  • Customer service
  • Quality assurance
  • Team leadership
  • Workflow optimization
  • Time management
  • Decision-making
  • Verbal and written communication
  • Maintenance oversight
  • Staff evaluation
  • Complex Problem-solving
  • Recruitment and hiring
  • Facilities inspection
  • Staff training and development
  • Staff management
  • Program planning
  • Task delegation
  • Budget planning
  • Goal setting
  • Operational planning
  • Documentation and reporting
  • Inventory control
  • Operations management
  • Logistics management
  • Performance evaluation
  • Relationship building
  • Strategic planning
  • Project management
  • Cost control
  • Workforce planning
  • Project planning
  • Cross-functional teamwork
  • Human resources management
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Lean practices implementation
  • Damage control
  • Capital improvement management
  • FLUENT IN [LANGUAGE]
  • Policy implementation
  • Cultural awareness
  • Conflict resolution
  • Cross-functional collaboration
  • Schedule preparation
  • Interpersonal communication
  • Workforce management
  • Employee relations and conflict resolution
  • Performance evaluations
  • Planning and implementation
  • Project planning and development
  • Warehouse operations
  • Operational efficiency
  • Organizational management
  • Budget control
  • Business development
  • Maintaining compliance
  • Management
  • Key performance indicators
  • Health and safety compliance
  • Financial management
  • Employee motivation
  • Expectation setting
  • Emergency response
  • Maintenance planning
  • Client relations
  • Work flow planning
  • Contract management
  • Project leadership
  • Salesforce management
  • Strategic partnerships
  • Continuous improvements
  • Coaching and mentoring
  • Policy and procedure development
  • Work prioritization
  • Recruiting and interviewing
  • Customer retention
  • Unsurpassed work ethic
  • Risk management
  • Performance monitoring
  • Partnership development
  • Complex problems analysis
  • Vendor management

Certification

CERTIFICATE IN PHILOSOPHY

CERTIFICATE IN THEOLOGY

CERTIFICATE IN MISSIOLOGY

SOCIOLOGY

PSYCHOLOGY

  • First Aid Certification
  • CPR/AED Certification
  • Child Development Associate (CDA) Certificate
  • [State] Driver's License
  • Forklift Certification
  • Basic Life Support Certification (BLS)

Work Preference

Work Type

Full TimeContract WorkPart TimeInternship

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefitsFlexible work hoursCompany CultureWork from home optionTeam Building / Company Retreats

Languages

English
French
Elementary (A2)

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Interests

Researching, on job training and reading

Timeline

MANAGER

INOVATIVE TECHNOLOGY SERVICES LLC
05.2019 - 10.2024

SUPERVISOR OF OPERATIONS

INNOVATIVE TECHNOLOGY SERVICE LLC
02.2019 - 08.2020

Associate of Arts - THEOLOGY (MISSIOLOGY)

TELL NETWORK INTERNATIONAL MINISTRY

Associate of Arts - THEOLOGY

ST. VICTOR MAJOR SEMINARY

Associate of Arts - PHILOSOPHY

ST, AUGUSTINE MAJOR SEMINARY

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