Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

EMILY ESI AKYERE QUANSAH

Summary

Dedicated professional with strong skills in prescription processing and customer service. Experienced in medication dispensing and resolving inquiries efficiently, committed to enhancing patient satisfaction and supporting pharmacy operations.

Overview

3
3
Languages
1
1
Certification
3
3
years of professional experience

Work History

Medicine Counter Assistant

Kebe Pharmacy
03.2023 - 06.2023
  • Assisted pharmacists with prescription preparation and medication dispensing.
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Provided customer service by answering inquiries and resolving issues.
  • Managed inventory by organizing and restocking pharmaceutical supplies.
  • Supported prescription processing using pharmacy management software.
  • Maintained cleanliness and organization of the pharmacy workspace.

Customer Service Representative

Jumia Ghana
10.2020 - 12.2020
  • Resolved customer complaints promptly and efficiently.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained knowledge of current promotions to inform customers properly.
  • Processed orders and returns using the company's online system accurately.

Education

MEDICINE COUNTER ASSISTANT

HEALTH ASCESS INTITUTE
Haatso-Accra Ghana
06-2023

Skills

  • Medication dispensing
  • Prescription processing
  • Pharmacy software
  • Inventory management
  • Order processing
  • Customer service

Languages

English
Upper Intermediate (B2)
B2
French
Elementary (A2)
A2
Fante
Native
Native

Certification

  • Medicines Counter Assistant Certificate

Timeline

Medicine Counter Assistant

Kebe Pharmacy
03.2023 - 06.2023

Customer Service Representative

Jumia Ghana
10.2020 - 12.2020

MEDICINE COUNTER ASSISTANT

HEALTH ASCESS INTITUTE
EMILY ESI AKYERE QUANSAH