Laurel Ami Gbedemah
Accra
Summary
Dedicated Medicine Counter Assistant with proven skills in patient education, medication safety, and customer service. Committed to enhancing patient care through effective communication and collaboration with healthcare professionals.
Overview
5
5
years of professional experience
Work History
Medicine Counter Assistant
Royal Cross Clinic
Breku
04.2021 - 11.2023
- Assisted pharmacists in filling and verifying prescription orders.
- Managed inventory of medications and supplies at the clinic.
- Educated patients on medication usage and potential side effects.
- Maintained cleanliness and organization of pharmacy work areas.
- Collaborated with healthcare staff to ensure optimal patient care.
- Operated pharmacy software for prescription processing and record keeping.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Answered customer questions about prescribed and OTC medications.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
Medicine Counter Assistant
Bernets Clinic and Maternity Home
Kasoa
09.2018 - 03.2021
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Greeted customers upon arrival at the pharmacy counter.
- Resolved customer complaints promptly in a professional manner.
- Answered customer questions about prescribed and OTC medications.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Collaborated with healthcare staff to ensure optimal patient care.
- Operated pharmacy software for prescription processing and record keeping.
Education
Certificate - Community Health Nursing
College Of Community Health Nursing
Winneba11-2025
Certificate -
Pharmatrust Professional College
SCC Kasoa11-2017
Wace -
Benkum Senior High School
Larteh Akuapem06-2014
Skills
- Patient education
- Prescription management
- Inventory control
- Customer service
- Healthcare collaboration
- Medication safety
- Effective communication
- Record keeping
- Prescription verification
- Submitting insurance documents
- Drug interaction awareness
- Resolving customer issues
- Filing documents
- Receiving incoming supplies
- Answering customer questions
- Medication therapy support
- Supply restocking
- Customer relationship management
- Pharmacy law compliance
- Medication dispensing
- Dosage form preparation
Languages
English
Proficient (C2)
C2
Twi
Proficient (C2)
C2
Ewe
Native
Native
Ga
Advanced (C1)
C1
Timeline
Medicine Counter Assistant
Royal Cross Clinic
04.2021 - 11.2023
Medicine Counter Assistant
Bernets Clinic and Maternity Home
09.2018 - 03.2021
Certificate - Community Health Nursing
College Of Community Health Nursing
Certificate -
Pharmatrust Professional College
Wace -
Benkum Senior High School