Ernestina Dzinake

• Process customer transactions including but not limited to deposits, withdrawals, and loan payments while adhering to banking regulations.
• Verify and ensure customers' identification compliance with laws and regulations.
• Ensure consistent balancing of cash drawers on a daily basis.
• Explain account information to customers in detail, as needed.
• Perform daily reconciliation of teller drawer within established limits.
• Maintain confidentiality of all customer records and information according to company policies.
• Report any operational issues or system problems that occurred during the shift promptly.
• Enter customer transactions into computers to record transactions and issue computer-generated receipts.

• Managed collection of multiple client's cash deposits
• Entered transactions into different customer accounts
• Provided exceptional customer service to both potential and current clients
• Processed and disbursed loans to customers
• Managed payment schedules for loans to ensure on-time payments
• Successfully ensured accuracy by reconciling clients' financial records with the system
• Produced monthly productivity reports
• ATM Custodian.

• Maintained oversight of daily cleaning tasks and ensured adherence to company standards
• Organized office vouchers for smooth tracking and retrieval.

• Optimized cleaning procedures to ensure a hygienic work environment
• Performed collection of deposits with accuracy and attention to detail.
• Mobile money transactions
• Other duties assigned by any other staff.

• Served as species officer for the Company
• Generated monthly performance report for immediate supervisor

Supplied Fan milk products to sales officers

Ensured adequate stock levels through effective inventory management

Prepared journal reports

• Collected sale revenue and subscriptions from Customers
• Managed reconciliation process between receipts and Account record book.