Power BI
ROLAND AMOAH AWUAH
Claims Officer
Accra,AA
Summary
Conscientious corporate worker with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. I am also a team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing claims policies and executing financial responsibilities.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
Work History
Claims & Customer Service Officer
Hollard Life Insurance Company
03.2021 - Current
- Ensuring that the needs of the clients are met and handled.
- Processing clients requests with speed and efficiency.
- Analyzing and confirming claim documents for death claim processing.
- Investigating claims to mitigate fraud claims.
- Vetting app forms for new business capturing.
- Investigate details of claims, including interviews or site visits if necessary
Retention Officer -Complaints and New Media Management
Enterprise Life Insurance Company
10.2018 - 02.2021
- Manage segmented clients (Clients who pay premiums above Ghc 500) portfolio requests such as amendments, initiating benefit and claims payment process.
- Managing segmented client data and ensuring that premiums keep coming on due dates.
- Handle customer loyalty rewards for clients so we can reach out to many clients as possible and make sales for prospective clients.
Customer Service Officer and Branch Administrator
Enterprise Life Insurance Company
07.2017 - 10.2018
- Ensuring that the needs of the clients are met and handled.
- Processing client's benefits with speed and efficiency.
- Analyzing and confirming claim documents for death claim processing.
Education
BSc. - Statistics with Computer Science
University of Ghana
01.2013 - 01.2017
WASSCE Certificate - Science
Okuapemman Senior High School
Akropong Akuapem 01.2009 - 01.2013
BECE Certificate - undefined
VRA Akuse International School
01.2007 - 01.2009
Skills
- Excellent public relations and communication skills
- Good leadership and Team spirit
- High level proficiency in Microsoft Office Suite (Advanced Excel, PowerPoint)
- Good Analytical and Numeracy Skills
- Innovative
- Results Driven
- Strategic Thinking
- Good Critical Thinking & Problem Solving
- Knowledge of red flags and escalation protocols for suspected fraudulent claims
Certification
High Performance Training, Dzigbordi K. Dosoo
Accomplishments
- Nominee for Best NSP, 2017/2018, 4th
- 2nd Best Presentation skills, ENTERPRISE LIFE NSP IDEA EXPLOSION
Leadership Experience
- Choir President, Ghana Methodist Students Union, University of Ghana, Legon, Legon, Greater Accra, 08/2016, 05/2017
- SRC Organizing Secretary, Okuapemman Senior High School, Okuapemman, Eastern Region, 08/2012, 05/2013
- Head Prefect, VRA Akuse International School, Akuse, Eastern Region, 08/2008, 05/2009
Affiliations
Member and A list Actor, Roverman Productions.
Additional Information
REFEREES
- James Ebo Whyte(CEO, Roverman Productions)- ebo_whyte@rovermanproductions.com
- Rosalind Thompson(Enterprise Life Assurance Company)- Rosalind.Thomson@myenterprisegroup.io - +233244363422
Software
Share Point
Citrix,exergy
Microsoft Excel – Advanced formulas, PivotTables, VLOOKUP, data analysis
Microsoft Word
Microsoft Outlook – Email correspondence, calendar scheduling, task management
Google Workspace – Docs, Sheets, Slides, and Forms for collaborative work
Interests
Public Speaking
Stage acting
Content creation
Timeline
Claims & Customer Service Officer
Hollard Life Insurance Company
03.2021 - Current
Retention Officer -Complaints and New Media Management
Enterprise Life Insurance Company
10.2018 - 02.2021
Customer Service Officer and Branch Administrator
Enterprise Life Insurance Company
07.2017 - 10.2018
BSc. - Statistics with Computer Science
University of Ghana
01.2013 - 01.2017
WASSCE Certificate - Science
Okuapemman Senior High School
01.2009 - 01.2013
BECE Certificate - undefined
VRA Akuse International School
01.2007 - 01.2009
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