Dora Naa Ago Ocansey
Accra
Summary
Detail-oriented Accounts Payable Officer with 7 years of experience in managing invoice processing and vendor relationships. Skilled in enhancing payment accuracy and efficiency through innovative solutions. My initiatives in streamlining payment processes and automating tasks led to significant improvements in efficiency and accuracy, demonstrating my analytical reasoning and proactive approach.
Overview
15
15
years of professional experience
Work History
Accouts Payable Officer
Meridian Port Services
02.2017 - Current
- Monitored accounts to ensure timely payments, and resolve billing discrepancies efficiently.
- Enhanced vendor relations through effective communication and professional inquiry handling.
- Assisted with month-end closings, ensuring timely completion of financial reporting.
- Managed the processing of over 150 invoices monthly, maintaining accuracy and timeliness.
- Implemented efficient invoice tracking systems, streamlining accounts payable processes.
Customer Service Officer
Meridian Port Services
05.2010 - 02.2017
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained a high level of product knowledge to assist customers with accurate information and recommendations effectively.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Assisted in training new hires, and sharing best practices for delivering outstanding customer experiences consistently.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
MBA - International Trade
Anhalt University of Applied Sciences
Germany 03-2024
Bed. Social Sciences - Economics And Geography
University of Cape Coast
Cape Coast. Ghana 05-2007
Skills
- Invoice processing
- Vendor relationships
- Tax compliance
- Microsoft Excel expertise
- Accounts Payable Software
- Payment scheduling
- Confidentiality handling
- Proficient in software
- Account Reconciliation
- Microsoft Office
- Customer Relations
- Proactive and Self-Motivated
- Critical thinking
- Attention to Detail
- Time management
- Analytical reasoning
- Departmental Collaboration
Additional Information
I have also worked with the customer service section with 4 years experience as an invoicing officer and 3 years experience as a permit release officer within the same organisation
Languages
1
Languages
English
First Language
Affiliations
- Love home gardening
Accomplishments
- CFO award for best performing finance staff
References
References available upon request.
Timeline
Accouts Payable Officer
Meridian Port Services
02.2017 - Current
Customer Service Officer
Meridian Port Services
05.2010 - 02.2017
MBA - International Trade
Anhalt University of Applied Sciences
Bed. Social Sciences - Economics And Geography
University of Cape Coast
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