Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Dora Naa Ago Ocansey

Accra

Summary

Forward-thinking Accounts Payable Officer demonstrating 7-year record of superior performance in accounting roles. Excellent command of deadline management, collections procedures and invoice reconciliation.

Overview

14
14
years of professional experience

Work History

Accouts Payable Officer

Meridian Port Services
02.2017 - Current
  • Closely monitored accounts to post timely payments and resolve billing discrepancies.
  • Proactively identified opportunities for cost savings through analysis of spending trends and leveraging volume discounts with key suppliers.
  • Enhanced vendor relations through prompt communication and professional handling of inquiries or concerns.
  • Maintained accurate financial records with meticulous attention to detail in data entry and account coding.
  • Assisted with month-end closing procedures to ensure timely completion of financial reporting requirements.
  • Managed accurate and timely processing of over Number invoices per month.
  • Input all relevant transactions and supervised properly within accounting system.
  • Safeguarded company assets by verifying proper authorization before processing payments for large expenses or unusual transactions.
  • Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.
  • Reduced errors in invoice processing by conducting thorough reviews and reconciliations of vendor statements.
  • Collaborated with procurement team for timely resolution of discrepancies, ensuring accuracy in invoicing and payment.
  • Collaborated with IT department to automate repetitive tasks, increasing productivity within the accounts payable team.
  • Optimized workflow efficiency with the implementation of an electronic document management system for easier access to invoices and related information.
  • Improved cash flow management by monitoring aging reports and prioritizing payments based on due dates and discount opportunities.
  • Maintained up-to-date knowledge of tax regulations, ensuring accurate withholding and reporting for all vendor payments.
  • Matched purchase orders with invoices and recorded necessary information.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Supported management by processing invoices and documents with consistent on-time delivery.

Customer Service Officer

Meridian Port Services
05.2010 - 02.2017
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions and orders.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
  • Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
  • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
  • Elevated team morale by actively participating in group activities, promoting a positive work environment conducive to excellent service delivery.
  • Trained in conversational Language to enhance service of Type customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bed. Social Sciences - Economics And Geography

University of Cape Coast
Cape Coast. Ghana

MBA International Trade - International Trade

Anhalt University of Applied Sciences
Germany
04.2025

Skills

  • Invoice auditing
  • Accounts Payable Software
  • Payment Scheduling
  • Accounts Payable
  • Invoice Processing
  • Confidentiality handling
  • Onboarding and training
  • Team Oversight
  • Trained in Software
  • Proficient in Software
  • Tax Compliance
  • Account Reconciliation
  • Handling Confidential Materials
  • Microsoft Office
  • Customer Relations
  • Proactive and Self-Motivated
  • Critical Thinking
  • Attention to Detail
  • Time Management
  • Payment Processing
  • Microsoft Excel expertise
  • Vendor relationships
  • Analytical Reasoning
  • Generally Accepted Accounting Principles
  • Departmental Collaboration

Additional Information

I have also worked with the customer service section with 4 years experience as an invoicing officer and 3 years experience as a permit release officer within the same organisation

Languages

English
Advanced (C1)

Timeline

Accouts Payable Officer

Meridian Port Services
02.2017 - Current

Customer Service Officer

Meridian Port Services
05.2010 - 02.2017

Bed. Social Sciences - Economics And Geography

University of Cape Coast

MBA International Trade - International Trade

Anhalt University of Applied Sciences

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Dora Naa Ago Ocansey