Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Training
References
Leadership Positions
Timeline
Generic

Desreen Yaa Eshie Adusei

Kumasi

Summary

To engage in a career that will allow for progress in terms of expertise, socio-economic development, and innovation through exposure to new ideas for professional growth, as well as the growth of the company.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Teller

Kwadaso SDA Credit Union
Kumasi
01.2022 - Current
  • Manage cash transaction including deposit, withdrawal and transfer
  • Maintain accurate records of transaction and account balances
  • Maintain cash transaction and cash drawer balances
  • Maintained confidentiality of customer information.
  • Provide excellent customer service in responds to enquires and resolve issues.
  • Open and close accounts, manage account balances and resolve account discrepancies.

Customer Care worker

Kwadaso SDA Credit Union
Kumasi
01.2020 - 01.2022
  • Answers all incoming calls in a professional, timely and courteous manner.
  • Utilizes account information to ask pertinent questions to assess member’s financial needs to offer the best products and services to cross-sell.
  • Actively cross-sells and opens credit union products, establishes all services to members and potential members to meet their financial needs.
  • Performs the teller duties as needed.
  • Adheres to approved cash handling skills and ensures cash teller drawer is accurately balanced each day.
  • Provides efficient and professional service to all members in relation to all branch functions including teller processing and member services.
  • Maintains a safe work environment and reports any unsafe conditions immediately.
  • Perform clerical support duties as necessary.
  • Take full control in operating mobile money operations.
  • Take full control in operating Hire Purchase operations.

National Service Personnel

Ejisu Municipal Assembly
Ejisu-Ashanti
01.2019 - 01.2020
  • Taking minutes in meetings.
  • Keeping files of past minutes and reports.
  • Letting people know when and where the next meeting is and what it is about.
  • Helping to prepare agendas for meetings with the Chairperson.
  • Writing and receiving letters on behalf of the group.
  • Keeping members informed of what correspondence has been sent out and received.
  • Keeping a record of membership.
  • Keeping a record of important phone numbers.

Administrative assistant

Game (Kumasi City Mall)
Kumasi
01.2018 - 01.2019
  • Provide administrative support to senior level executive and team
  • Maintain accurate records and files and databases
  • Develop and implement effective filing system and office procedures
  • Ensure compliance with company policy and procedures
  • Coordinate large scale event conference and meeting.
  • Managing office supplies, equipment and facilities.

Sales personnel

Sikaena Brothers Enterprise
Adum-Kumasi
01.2014 - 01.2018
  • Selling products or services to customers, and representing the brand.
  • Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media.
  • Negotiating with leads and using persuasion techniques to overcome objections and landing deals that are beneficial to the company, while also providing customers with optimal value.
  • Submitting and processing orders to ensure customers receive the products or services they request on time.
  • Participating in company meetings with sales managers and other sales reps.

Education

Bachelor of Science - Business Administration, Accounting

Ghana Baptist University College
Kumasi, Ghana
01.2019

West African Senior Secondary School Certificate Examination - Business

Yaa Asantewaa Senior High School
Kumasi, Ghana
01.2013

Skills

  • Microsoft Office (Word, Excel, PowerPoint)
  • Excellent Communication and presentation skills
  • Highly motivated
  • Positive attitude
  • Reliable
  • Punctual
  • Dependable
  • Persuasive team builder
  • Adaptable
  • Effective in self-managed projects
  • Effective as a team member
  • Leadership potential

Certification

Managing the Affluent and High Net Worth Clients, Chartered Institute of Bankers, Ghana, 07/16/21

Hobbies and Interests

  • Customer Care
  • Relationship Management
  • Rendering Services
  • Customer Service
  • Research Making

Training

  • Acquiring and maintaining Credit Union members, 03/06/23, Credit Union Association, Ashanti chapter, KNUST
  • Personal financial planning, 03/11/22, Credit Union Association, Ashanti chapter, KNUST
  • Ways of developing credit union and its members, 09/17/21, Credit Union Association, Ashanti chapter, KNUST

References

  • Lydia Offeh, 0244-593599, Deputy Manager, Kwadaso SDA Credit Union, Kumasi, Ghana
  • Ofori Atta Konadu, 0209861380, Manager, Kwadaso SDA Credit Union, Kumasi, Ghana

Leadership Positions

  • Class Representative, Ghana Baptist University College, Kumasi
  • Debaters Club Member, Yaa Asantewaa Senior High School, Kumasi, 08/01/10, 07/31/13
  • Assistant Dining Hall Prefect, Yaa Asantewaa Senior High School, 08/01/12, 07/31/13

Timeline

Teller

Kwadaso SDA Credit Union
01.2022 - Current

Customer Care worker

Kwadaso SDA Credit Union
01.2020 - 01.2022

National Service Personnel

Ejisu Municipal Assembly
01.2019 - 01.2020

Administrative assistant

Game (Kumasi City Mall)
01.2018 - 01.2019

Sales personnel

Sikaena Brothers Enterprise
01.2014 - 01.2018

Bachelor of Science - Business Administration, Accounting

Ghana Baptist University College

West African Senior Secondary School Certificate Examination - Business

Yaa Asantewaa Senior High School

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Desreen Yaa Eshie Adusei