Daniel Apau Boafo
IT Technician
Accra
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Veteran IT Manager with 6 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
IT Manager
Sequels Company Limited
Accra
03.2017 - Current
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
IT Systems Administrator
Ghana Education Service
Koforidua
09.2012 - 10.2016
- Orchestrated integration and communication of software upgrades.
- Detailed upcoming software upgrades and system sprints to team members.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Configured and tested Windows Server operating systems with roles features.
- Designed and evaluated WAN and LAN connectivity technologies.
IT Intern
Ghana National Health Insurance
Sunyani
09.2010 - 07.2011
- Researched new technologies to boost information security.
- Supported IT department in handling technology rollout and maintenance.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Delivered assistance and support for team-based IT projects.
- Helped department set up equipment for meetings, events and operations.
Education
Associate of Science - Computer Networking
Koforidua Technical University
Koforidua Ghana 06.2007 - 05.2010
GED -
U.T.L Technologies LTD
Bangalore, India 03.2014 - 05.2014
Skills
Risk mitigation planning
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
[Certificate Course in Cisco Enterprise Networking] Training - [3rd March 2014 - 23rd May 2014]
Reading, Athletes
I like reading books, especially IT involved ones.. I aso like soccer and other sporting activities
Timeline
IT Manager
Sequels Company Limited
03.2017 - Current
GED -
U.T.L Technologies LTD
03.2014 - 05.2014
IT Systems Administrator
Ghana Education Service
09.2012 - 10.2016
IT Intern
Ghana National Health Insurance
09.2010 - 07.2011
Associate of Science - Computer Networking
Koforidua Technical University
06.2007 - 05.2010
[Certificate Course in Cisco Enterprise Networking] Training - [3rd March 2014 - 23rd May 2014]
Higher National Diploma in Computer Networking Management
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