DANIEL OWUSU
DUNKWA
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
6
6
years of professional experience
Work History
Branch Manager
Dunkwa Traders Cooperative Credit Union
05.2022 - Current
- In charge of taking imprest from the head office to the branch to be used for daily transactions
- Responsible for approving accounts opened by the field staff
- Ensures the daily savings payment made by the cashier balances with the system
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Passes all the respective journals to correspond with the cashier and field staff's entries on the system
- Granting customer loans
- Preparing month proof of balance
- Offer financial advice to customers
- Helping customers with inquiries when referred to me
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier
Dunkwa Traders Cooperative Credit Union
11.2021 - 05.2022
- Processing deposit and withdrawals for customers
- Taking customers inquiries and giving them the required answers
- Recording daily cash received from both members and field staffs
- Sending a weekly report of the daily cashed received to the head office
- Advertising the company's products to the customers
- Recording daily imprest disbursed and Susu cash received and ensuring all recordings balances at the end of the month to be used as report
Account Clerk
Dunkwa Traders Cooperative Credit Union
10.2020 - 11.2021
- Responsible for customers Susu withdrawals
- Accounts opening for new members
- Ensuring account of the field staffs were balanced daily by ensuring they key their daily collections into the company's system
- Responsible for taking the daily cash received to the bank
- Occasionally served as a cashier and the manager in their absence there by performing every role that comes with their respective positions
- Served as a Susu coordinator by ensuring that their entire grievance were channeled through me so I report to management
- Ensured that field staffs strictly adhere to all management rules and regulations
National Service Person
Société Générale Ghana
09.2019 - 10.2020
- Helps work on the requisition of chequebooks upon customer request
- Responsible for KYC remediation of customers in accordance with Bank of Ghana regulations
- Generating new accounts and processing of account opening documents, in accordance with bank's policy on customer onboarding
- Assisted work on documentation of all bank's products, done in accordance with bank's existing policies and procedures governing such products
- Responsible for receiving, recording and dispatching of mails
- Responsible for the registration of the bank's app SG Connect on qualified customer's phone and provide them with after registration information for smooth usage of the app
- Providing information to new and potential customers on what to expect and the products available at the bank so they can decide
- Checking of customers account, loan, fixed deposit and Treasury bill balances and providing them with explanations where need be
- Assists the Universal Relationship Officer (URO) with insurance sales target by selling to customers insurance products and providing them with the benefits of such products
- Helps by giving comparative market information and leads to URO's for follow-ups
- Provide loan and fixed deposit sales to UROs for customers to acquire facility
Internship - Account Clerk
Dunkwa Traders Cooperative Credit Union
12.2018 - 01.2019
- Worked as a temporary cashier in the absence of the cashier
- Gave financial advice to customers who came to inquire about the union's savings packages and which one to go for
- Helped in the keying of the monthly collected monies by the mobile bankers into the union's software to help update records
- Assisted customers in writing cheque for them to withdraw money
- Opened accounts for new customers
- Issued receipts to customers that withdrew money from their accounts
Internship - Account Clerk
Dunkwa Traders Cooperative Credit Union
07.2018 - 08.2018
- Assisted customers in writing cheque for them to withdraw money
- Opened accounts for new customers
- Issued receipts to customers that withdrew money from their accounts
Education
B.Ed. - Management, Economics
UNIVERSITY OF CAPE COAST
01.2019
Senior High School -
Prempeh College
01.2013
Skills
- Greater skill of communication
- IT Skills
- Team player
- Multi-tasking
- Dancing
- Spoken word artist
- Singer
- Excellent work ethic
References
- Mr. Patrick Agyei, General Manager, Dunkwa Traders Cooperative Credit Union, 0543351326
- Mr. Seth Onumah-Mills, Manager, SG Ghana - Takoradi Market Circle, 0502845074/0270022975
- Mr. Ernest Sika Kwao, Manager, SG Ghana - Dunkwa branch, 0265652371
Leadership Experience
- Ghana Fellowship of Evangelical Students (GHAFES), Dance Director, 2 years
- Assemblies of God(AGCM), Drama and Poetry Director, 2 years
- Cook Out(an all boys catering services), Vice-Chairman, Current
Accomplishments
- Improved loan production by 50% in a span of 2 years.
- Increased monthly revenue from 88% to752% through implementation of strategic initiatives.
- Increased the amount of total cash mobilized from 77% to 344%
- Grew new accounts by 40% in only 2 years.
WATCHING MOVIES, READING
I love to watch movies in my free time because I am more of a visual learner. And so I always want to pick up something new from the movies I watch and when I can not really get what I am looking for I try and get it in books by reading.
Timeline
Branch Manager
Dunkwa Traders Cooperative Credit Union
05.2022 - Current
Cashier
Dunkwa Traders Cooperative Credit Union
11.2021 - 05.2022
Account Clerk
Dunkwa Traders Cooperative Credit Union
10.2020 - 11.2021
National Service Person
Société Générale Ghana
09.2019 - 10.2020
Internship - Account Clerk
Dunkwa Traders Cooperative Credit Union
12.2018 - 01.2019
Internship - Account Clerk
Dunkwa Traders Cooperative Credit Union
07.2018 - 08.2018
Senior High School -
Prempeh College
B.Ed. - Management, Economics
UNIVERSITY OF CAPE COAST
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