Constant Kafui Abotsigah

• Configure, monitor, maintain, and troubleshot LAN and WAN networks and managed Cisco/Extreme routers, switches, firewalls, and wireless access points.
• Project lead for the Mastercard initiative to enhance campus WiFi services and improve network connectivity.
• Monitor performance of network devices using various tools like SolarWinds NPM and PRTG Network Monitor, and update firmware versions of all networking equipment regularly in order to maintain optimum security standards.
• Deploy network hardware and software components in accordance with industry best practices, and installed, configured, and tested end-user systems to ensure optimal performance.
• Develop and implement new technical procedures to improve operational efficiency, troubleshoot malfunctions, and diagnose issues to service equipment quickly and fully.
• Maintain accurate records of equipment repairs, maintenance, and inventory and provide remote support for customers experiencing technical difficulties with hardware or software products.
• Conduct regular preventive maintenance inspections on equipment to detect potential problems before they occur and perform maintenance according to a predetermined schedule.
• Train junior technicians in basic troubleshooting techniques and best practices for repairing hardware components, and participate in training to maintain technical expertise and proficiency on applicable equipment.

Contact: Emmanuel Afful - 0501355355.

• Install, configure, and maintain network hardware, for example, Cisco, Extreme routers, switches, and access points.
• Provided technical support for customers, troubleshooting hardware and software issues, and conducted remote sessions to directly address and solve customer technical issues.
• Maintained up-to-date technical documentation for customer support reference.
• Conducted regular maintenance on systems to maintain peak performance and created up-to-date technical documentation for customer support.
• I provide 24/7 operational support for all service-impacting complaints and also participate in meetings and trainings with senior management, with the intent of developing best practices and emerging technologies relevant to the position.
• Performed root cause analysis on recurring issues to prevent future occurrences and ensured compliance with service level agreements (SLAs) and customer support policies.

Contact: Joe Youssef, 0544314669.

African Towers Ltd

Customer Support Engineer/Project Lead

• Project lead on new WiFi expansion at KNUST (Solution and Design for WiFi Implementation).
• Install, configure, and maintain network hardware, for example, Cisco routers and switches.
• Installed, configured, and maintained customer networks and provided technical support for customers, troubleshooting hardware and software issues.
• Assisted with the implementation of new systems applications, diagnosed complex technical problems, and developed solutions.
• Prepared reports on customer support activities and metrics for management review.
• I provide 24/7 operational support for all service-impacting complaints.
• Participate in meetings with senior management with the intent of developing best practices
• Contact: Richard Boakye - 0204600253

• I worked with MTN in setting up the WiFi access on KNUST Campus.
• Provided onsite installation and configuration of hardware, software and related peripherals for customers.
• Expansion and enhancing wireless network coverage in rural areas.
• Install, configure, and maintain network hardware, for example, Cisco routers and switches.
• Reporting to customer on a daily, weekly, and monthly basis.
• I provide 24/7 operational support for all service impacting complaints
• Participate in meetings with senior management with the intent of developing best practices

Contact: Richard Kweku Auther - 0244304496

• I maintained the Fiber Optic Multiplexer.
• Laying of copper cables, termination, and maintenance of Outside plant works.
• Maintenance of a fiber ring network around the country. Eg. OPGW
• Conducted preventive maintenance procedures according to established schedules.
• Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
• Developed detailed reports documenting test results for analysis by engineers.
• Can use and read data on OTDR and power meter.

Contact: Mr Seth Opoku – 0244612345