Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Awards
Timeline
Generic

Raphael Sowah Mensah

Tema

Summary

Experienced human resources professional with a solid five-year track record and a BA in Arts-Philosophy and English. Demonstrates exceptional organizational, communication, and problem-solving abilities. Committed to driving team success, fostering positive employee relations, and providing versatile support across diverse business functions. Dedicated to making impactful contributions within a dynamic organizational setting.

Overview

7
7
years of professional experience

Work History

Principal Executive Officer/ Assistant Human Resource Manager

Tema Metropolitan Assembly
12.2022 - Current
  • - At Tema Metropolitan Assembly, Human Resource Department, as

Premix Fuel Distribution Coordinator and Supervisor

Tema Metropolitan Assembly
03.2023 - 11.2024
  • Implemented transparent distribution processes for equitable premix fuel allocation to fisherfolk.
  • Regular Monitoring and Audits: Conducted regular monitoring and audits of fuel distribution points to prevent hoarding and unauthorized price increases.
  • Community Engagement and Education: Organized community meetings and educational programs to inform fisherfolk about the fair distribution policies and the importance of compliance.
  • Collaboration with Local Authorities: Worked closely with local authorities and law enforcement to enforce distribution regulations and address any violations promptly.
  • Digital Tracking System: Introduced a digital tracking system to monitor fuel distribution in real-time, ensuring accountability and reducing the chances of malpractice.
  • Feedback Mechanism: Established a feedback mechanism for fisherfolk to report any issues or irregularities in the distribution process, ensuring their concerns were addressed swiftly.
  • Incentive Programs: Developed incentive programs for compliant distribution points to encourage adherence to fair practices and reward integrity. These measures significantly improved the efficiency and fairness of premix fuel distribution, benefiting the fisherfolk and supporting the Mayor’s initiative.

Venue Staff

British Council
02.2025 - Current
  • Led team in implementing process improvements, enhancing operational efficiency.
  • Coordinated cross-functional initiatives to optimize resource allocation and project outcomes.
  • Developed training materials to enhance staff performance and service delivery standards.
  • Established positive relationships with customers and other staff members.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Managed complex schedules and logistics for executive meetings, ensuring all materials were prepared in advance.

Volunteer Sales Work

Cleo’s Mifi
02.2019 - 10.2021
  • Engaging with customers to explain the features and benefits of MiFi devices.
  • Demonstrating how the MiFi devices work and how they can be set up and used.
  • Handling sales transactions, including processing payments and issuing receipts.
  • Providing post-purchase support to customers, answering their questions, and helping them troubleshoot any issues.
  • Keeping track of stock levels to ensure there are enough MiFi devices available for sale.
  • Participating in promotional events or campaigns to boost sales and increase brand awareness.
  • Gathering feedback from customers about the MiFi devices and reporting this information to the company to improve products and services.
  • Maintaining accurate records of sales, customer interactions, and inventory. By doing these tasks, I’d help the company reach more customers and provide better service.

Human Resource Clerk

Tema Metropolitan Assembly
06.2018 - 08.2018
  • Process, verify and register documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations and classifications
  • Maintain and update manual and computerized filing and registration systems, and compile and prepare reports and documents relating to personnel activities
  • Respond to telephone and written enquiries from staff and the general public regarding personnel matters
  • Arrange for advertising or posting of job vacancies, assist in screening and rating of job applicants, and conduct reference checks
  • Administer and score employment tests, such as keyboarding and proofreading tests
  • Arrange for in-house and external training activities.

Education

BA Arts - Philosophy & English

University of Cape Coast
Cape Coast
09.2021

General Arts

Chemu Senior High Technical School
Tema
06.2014

Skills

  • Human Resources Management
  • Employee Relations
  • Recruitment and Onboarding
  • Conflict Resolution
  • Organizational Skills
  • Strong Communication Skills
  • Problem-Solving Abilities
  • Team Collaboration
  • Customer Service
  • Adaptability and Flexibility
  • Professional Development
  • Time Management

    • Administrative Support

References

Millicent, Haizel, Human Resource Manager, +233553136879, Tema Metropolitan Assembly

Hobbies and Interests

Reading, Listening to good music and watching of movies

Awards

President of National Service Personnel Tema Metro 2021, The National Service Scheme is an organization where freshly graduated students are posted to various companies, both government and private, to serve the nation for a year. I was privileged to be elected as the President of this organization in 2021 to represent personnel. During this time, I served well by organizing various training programs that equipped service personnel for the job market and the future, including:- Career development workshops, Leadership and management training, Technical skills training sessions, Financial literacy seminars, Entrepreneurship and business development courses, Networking events with industry professionals These programs helped prepare the service personnel for successful careers and personal growth., Welfare Chairman of the year 2020, As the Welfare Chairman of Casely Hayford Hall in the 2019/2020 academic year, my responsibilities included:- Ensuring the well-being of all students in the hall., Organizing health and wellness programs to promote a healthy lifestyle., Addressing any welfare concerns or issues raised by students and finding solutions., Coordinating with the hall administration to improve living conditions and facilities., Providing support and resources for students facing personal or academic challenges., Facilitating workshops and seminars on mental health, stress management, and other relevant topics., Creating a supportive and inclusive environment for all hall residents., Managing welfare funds and ensuring they are used effectively to benefit the students. For my dedication and hard work, I was awarded for a job well done, recognizing my efforts in enhancing the welfare of the students in Casely Hayford Hall.

Timeline

Venue Staff

British Council
02.2025 - Current

Premix Fuel Distribution Coordinator and Supervisor

Tema Metropolitan Assembly
03.2023 - 11.2024

Principal Executive Officer/ Assistant Human Resource Manager

Tema Metropolitan Assembly
12.2022 - Current

Volunteer Sales Work

Cleo’s Mifi
02.2019 - 10.2021

Human Resource Clerk

Tema Metropolitan Assembly
06.2018 - 08.2018

BA Arts - Philosophy & English

University of Cape Coast

General Arts

Chemu Senior High Technical School

Similar Profiles

CREATE PROFILE
Raphael Sowah Mensah