CARL METTLE
Accra
Summary
Safety-conscious Driver offering 20 years of successful transportation experience. Proactive and helpful with proven history of going above and beyond to provide assistance. Skilled in completing trip reports and accurately documenting any notable challenges or obstacles. Meticulous Driver offering 10 years of safe and effective transportation experience. Exceptional driving record with zero incidents. Hardworking and personable with a passion for fostering customer satisfaction.
Overview
17
17
years of professional experience
Work History
Focal Person
GIZ-PAIReD
Accra
08.2024 - Current
- .Coordinates the daily administrative work of the drivers in the office
- In -charge of stores, keeps records of logistics in the office
- Liaise with the Electricity Company of Ghana with respect to power supply to the office.
- Coordinates office repairs.
Company Driver
GIZ (Deutsche Gesellschaft für international Zusammenarbeit) GmbH
Accra
02.2019 - Current
- Maintained safe driving habits to protect property and general public on roadways
- Inspected company vehicles on daily basis and reported damages or issues
- Observed traffic laws and regulations to provide safe and efficient ride
- Planned efficient routes and adjusted strategies based on current weather and traffic information
- Updated logs with timely and accurate information meet internal requirements
- Completed transfers at hubs and final destinations to keep routes on schedule
- Sought out routes with fewest obstacles or hazards to achieve timely and safety passenger delivery
- Transported passengers to and from requested destinations
- Fostered communication with each passenger to create trusting rapport
- Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs
Personal Driver for Head of Program
GIZ (Deutsche Gesellschaft für international Zusammenarbeit) GmbH
Accra
05.2018 - 02.2019
- Maintained perfect driving record and complied with road regulations
- Kept travel log containing miles, travel time and destinations
- Utilized GPS navigation to find quickest routes and low traffic areas
- Maintained vehicle to maximize passenger satisfaction
- Applied knowledge of GPS mapping and local traffic conditions to plan efficient, disruption-free routes
- Performed preventive maintenance and minor repairs on vehicle
Front Desk Officer
Robin Hood Inn
Accra
06.2011 - 05.2018
- Managed customer complaints and rectified issues to complete satisfaction
- Welcomed large volume of guests and improved overall customer service
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
- Monitored reservations to track incoming parties and special events
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Provided concierge services for guests
- Resolved guest complaints promptly and followed-up to verify restored satisfaction
Customer Service Personal
Vodafone
Accra
03.2016 - 09.2016
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Built and maintained productive relationships with employees
- Answered phone calls to assist customers with questions and orders
- Assisted customers to find appropriate products, answered product questions and provided product solutions
- Worked in competitive team environment to exceed revenue quotas
IT Technician
E.S. Security
Accra
01.2009 - 03.2010
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions
- Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity
- Documented repair processes and helped streamline procedures for future technical support actions
Marketer
Creative Talent
Accra
01.2008 - 08.2009
- Managed client marketing strategies and product promotion campaigns
- Prepared reports for competitive products
- Summarized and collected sales data to prepare weekly marketing reports
- Performed research to analyze customer behavior, purchasing habits, trends and preferences
Education
Honored National Diploma - Marketing
Regent African College
Achimota, Accra08.2009
Certificate - Computer Software, Hardware & Networking
IPMC School
Tudu, Accra02.2005
SSCE - General Arts
Goshen Secondary School
Tema06.2004
Skills
- Confidentiality understanding
- Route management
- Passenger support
- Vehicle maintenance
- Decision-making
- Troubleshooting
- Problem resolution
- Customer service
References
- Mr. Steven Ages, Finance Manager, GIZ (Deutsche Gesellschaft für international Zusammenarbeit) GmbH, Labone, Accra, GA, Ghana, 054 010 5907 (mobile)
- Yaw Owusu Adarkwah, Facilities Management Officer, GIZ-Governance for Inclusive Development Prog., 0244 799 811 (mobile)
- Ida Apuri, Director, Robin Hood Hotel, Spintex, GA, Ghana, 0242357572 (mobile)
Languages
- Ga
- Twi
- English
Timeline
Focal Person
GIZ-PAIReD
08.2024 - Current
Company Driver
GIZ (Deutsche Gesellschaft für international Zusammenarbeit) GmbH
02.2019 - Current
Personal Driver for Head of Program
GIZ (Deutsche Gesellschaft für international Zusammenarbeit) GmbH
05.2018 - 02.2019
Customer Service Personal
Vodafone
03.2016 - 09.2016
Front Desk Officer
Robin Hood Inn
06.2011 - 05.2018
IT Technician
E.S. Security
01.2009 - 03.2010
Marketer
Creative Talent
01.2008 - 08.2009
Honored National Diploma - Marketing
Regent African College
Certificate - Computer Software, Hardware & Networking
IPMC School
SSCE - General Arts
Goshen Secondary School
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