Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Bright Nana Yaw Effah

Accra

Summary

Motivated Hospitality Professional with a strong interest in delivering exceptional customer service. Demonstrated reliability and teamwork through effective communication and organizational skills, contributing positively to team success. Committed to professional growth while enhancing organizational goals through dedicated service and multitasking abilities.

Overview

3
3
Languages
1
1
Certification
3
3
years of post-secondary education
3
3
years of professional experience

Work History

GHANA REVENUE AUTHORITY

GHANA REVENUE AUTHORITY
11.2025 - Current
  • Implemented innovative ideas and solutions to improve team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

.

Supported customer support services by addressing inquiries and resolving issues promptly.

Monitored events and recorded enforcement actions.

  • Recognized by management for providing exceptional customer service.
  • Engaged customers through effective interpersonal skills to enhance their experience.

ACCRA MARRIOT HOTEL

Accra Marriot hotel
08.2024 - 10.2024
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Cleaned and sanitized guest rooms according to established standards.
  • Ensured all cleaning equipment was properly maintained and stored.
  • Collaborated with team members to meet high cleanliness standards.
  • Responded promptly to requests from guests and other departments.
  • Replenished supplies and amenities in guest accommodations daily.
  • Reported maintenance issues to management for prompt resolution.
  • Assisted in setting up and cleaning dining areas for guest satisfaction.
  • Delivered food and beverages promptly to guests at tables and events.
  • Collaborated with kitchen staff to ensure timely order preparation and service.
  • Maintained cleanliness of workstations and dining areas throughout shifts.

EASTERN REGIONAL HOSPITAL

Eastern Regional hospital
Kofridua
08.2023 - 09.2024
  • Collaborated with team members to ensure timely meal service.
  • Assisted chefs with meal preparation and plating tasks.
  • Prepared ingredients following recipes and safety standards.
  • Maintained cleanliness of workstations and kitchen equipment.
  • Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
  • Implemented quality control measures to maintain cleanliness and presentation standards.
  • Stocked supplies and organized inventory for efficient workflow.
  • Supervised daily laundry operations to ensure efficient workflow and service delivery.
  • Monitored inventory levels of detergents and supplies, coordinating reorders as needed.
  • Conducted routine inspections of machines, ensuring proper functioning and maintenance.

Education

Higher National Diploma - Hospitality Management

ACCRA TECHNICAL UNIVERSITY
Accra
01.2023 - 09.2025

ACHIMOTA SENIOR HIGH SCHOOL
Accra

DANEM ROYAL MONTESSORI AND FROBEL SCHOOL
Accra

Skills

  • Customer service
  • Event coordination
  • Inventory management
  • Problem resolution
  • Time management
  • Supervision and leadership
  • Calm under pressure
  • Team building
  • Networking
  • Multitasking
  • Calm under pressure
  • Conflict resolution
  • Supervision and leadership

Languages

English
First Language
Twi
Beginner (A1)
A1
Ga
Beginner (A1)
A1

Certification

  • Higher National Diploma in Hospitality Management 2025West African Senior school Certificate Examination ( Home Economics) 2019

Affiliations

  • Team for the National service personnel – Ghana revenue Authority 2025/2026 year groupGroup leader From level 100 to level 300 at Accra Technical UniversityMember of the Student Representatives Council committee group – Accra TechnicalUniversityDining Hall perfect -Achimota school (2022)Canteen Perfect at Junior High School –(2019)

Timeline

GHANA REVENUE AUTHORITY

GHANA REVENUE AUTHORITY
11.2025 - Current

ACCRA MARRIOT HOTEL

Accra Marriot hotel
08.2024 - 10.2024

EASTERN REGIONAL HOSPITAL

Eastern Regional hospital
08.2023 - 09.2024

Higher National Diploma - Hospitality Management

ACCRA TECHNICAL UNIVERSITY
01.2023 - 09.2025

ACHIMOTA SENIOR HIGH SCHOOL

DANEM ROYAL MONTESSORI AND FROBEL SCHOOL
Bright Nana Yaw Effah